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Voice Engineer Level II/III

Tracking Code RRC010 Job Description
  • Develop solutions for an Enterprise voice and collaboration network architecture.
  • Support unique requirements and challenges of providing service in low bandwidth and austere environments.
  • Perform vulnerability and risk analyses of voice systems and applications.
  • Ensure telecommunications services are in compliance with the DoD’s Unified Capabilities Requirement (UCR) and applicable Information Assurance regulations and instructions.
  • Comply with all applicable DoD and customer directives, instructions, and operating procedures as pertains to the unit’s systems/networks/ Enterprise architecture, and notify the Government when changes to directives, instructions, and operating procedures impact the unit’s systems/networks.
  • Provide technical support to the IA Cell to develop and maintain IA processes and procedures for the enterprise network; develop and maintain POA&Ms for the network enterprise defenses; support development of RMF Security Plans.
  • Identify voice network requirements and provide technical support for the analysis, acquisition, installation and operation of voice network hardware and software components; provide telephony systems engineering support to evaluate, document, install, operate, and maintain commercial‐off‐the‐shelf (COTS) voice systems to include Cisco Call Managers, Integrated Gateway Exchange (IGX) switches, HAIPE encryption devices, and other devices that are part of the voice network.
  • Act as technical lead for implementation of IP telephony, unified messaging, and voice technologies on all segments of the voice enterprise network and collaborate closely with technical teams and work groups to develop and implement secure and sustainable solutions to telephony and collaboration requirements for deployed tactical kit operations and tactical solutions.
  • Implement, maintain and support centralized telecommunications infrastructure specializing in UC (Unified Communications), including systems administration, troubleshooting, analysis, testing, research, provisioning, training, problem solving, technical support, development, and testing/deployment of new applications, hardware, and systems.
  • Document voice networks to include user support processes and standard operating procedures; document changes to voice systems and all required checklists for use within the JCSE Enterprise.
  • Perform hardware and software maintenance for voice network components to include information assurance updates on telephony systems.
  • Provide troubleshooting support to customers as required.
  • Participate as a voice network subject matter expert (SME) in designated work groups and tiger teams addressing the installation, configuration, troubleshooting, and monitoring of core LAN/WAN services required for VoIP (Voice Over Internet Protocol) deployments including QOS (Quality of Service), COS (Class Of Service) VLANs (Virtual Local Area Network), SBCs (Session Border Controller) and SIP (Session Initiated Protocol) Carrier Services.
  • Monitor and analyze network quality and operational processes and follow‐up with the appropriate corrective/preventative action plans; interpret network alert and performance management tool output to properly engineer the capacity and resiliency of the UC (Unified Communications) portion of the VoIP network.
  • Coordinate with the Cisco TAC in order to resolve IOS/IOS XE bugs, software defects, or issues impacting performance of the architecture.
  • Develop voice network design and optimization plans to resolve complex performance, security, reliability and availability deficiencies or problems.
  • Make recommendations regarding the evolution of voice network architecture, to include: researching, evaluating and recommending solutions to ensure that voice networks retain the highest possible degree of security, reliability, availability and performance; performing detailed research of best industry practices and leading‐edge solutions to future voice network capability requirements as identified by the Government; performing analysis of alternatives for solutions to complex, persistent voice network problems in the current architecture or anticipated in future architecture.
  • Perform root cause analysis of incidents and problems on the voice network; develop solutions that prevent the incident or problem from recurring.
  • Perform proactive analysis and trend analysis to identify and resolve problems before they occur.
  • Investigate, diagnosis, and perform root cause analysis for voice network problems; develop solutions consistent with change/configuration management processes for voice network problems; and identify
Required Skills
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or other technical discipline highly desired
  • CCIE
  • CCNP
Required Experience
  • TS clearance with SCI eligibility
  • CompTIA Security+ or equivalent and CCNA/CCNP or better certifications
  • 5 to 8 years of experience in providing Enterprise network voice engineering support
  • provide telephony systems engineering support to evaluate, document, install, operate, and maintain commercial‐off‐the‐shelf (COTS) voice systems to include Cisco Call Managers, Integrated Gateway Exchange (IGX) switches, HAIPE encryption devices, and other devices that are part of the JCSE voice network
  • Experience in implementing Cisco IP Telephony solutions and project plans thru implementation of Cisco Unified Communications applications including Cisco Call Manager, Unity, Call Manager Express, Meeting Place, VOIP and TDM physical services
  • Support integration of voice systems with UC video

It is the policy of PAR to prohibit all forms of discrimination and to affirmatively implement equal opportunity to all qualified employees and applicants for employment without regard to race, color, creed, religion, sex, age, military status, national origin, disability, marital status, predisposing genetic characteristics, sexual orientation, or other legally protected status and positive action shall be taken to insure the fulfillment of this policy.

Job Location MacDill Air Force Base (Tampa), Florida, United States Position Type Full-Time/Regular
Company Name:
Security Clearance:
Top Secret / SCI
Macdill Air Force Base, Florida
United States
Not Specified
Job Number:

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