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VMWare / Citrix Administrator - TS/SCI with Poly

REQ#: 2019-64943
Job Description

General Dynamics Information Technology (GDIT) is currently seeking for an experienced IT professional to lead a technical support team. The ideal candidate will have excellent problem-solving and communications skills as well as a previous work history of providing tier 3 support in a large enterprise environment. This position requires an individual who possesses a positive attitude, organizational skills, a drive to focus and produce results, and the ability to lead a team to provide an excellent customer experience, while effectively managing customer relationships in a constantly changing and evolving environment. Experience with VoIP and network security is a plus. This is a full-time salaried position with compensation to be based on experience and overall strength of the candidate. In addition to receiving a competitive salary and generous health and personal benefits, the IT Engineer will enhance their skill set among a talented and technically accomplished group of colleagues.

Primary responsibilities include providing technical leadership to a geographically dispersed Tier 3 Service Operations team. The Service Operations team maintains multiple large enterprise environments; maintaining timely incident resolution, monitoring, improvements and integrating with engineering and development teams. The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environment.

Essential Job Roles

  • Senior Citrix administrator with strong proficiency in the installation, configuration, and management of Citrix EVDI and XenApp. Supporting Citrix deployments leveraging VMWare architecture which includes administration and management of vSphere v6.5 and above supporting greater than 600 VMWare Virtual Servers
  • Assist the technical support team’s high-quality, timely resolution of support requests
  • Actively coordinate and collaborate with team members and customers to understand, propose, and continuously implement service improvements
  • Assist with analysis, planning, testing, and implementation of solutions.
  • Resolve issues escalated from team members, providing guidance and education
  • Responsible for maintaining and sharing knowledge of policies and procedures for hardware, software, and technical services
  • Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests
  • Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.
  • Work on a team to provide support to both on-premises and cloud based computing environments. Systems hosted in AWS as well as on VMware infrastructure
  • Support system upgrades and migrations while maintaining up-time to customer services
  • Monitor and provide end-to-end O&M for all on-premises hosting environments
  • Participates in special projects as required
Education

Bachelors Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.

Qualifications

5+ years of related systems administration experience

  • TS/SCI with Polygraph Required
  • Candidate must possess an appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP) or Cisco Certified Network Associate (CCNA)-Security. CompTIA Security+ CE Certification is the preferred certification. In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.
  • ITIL v3 Foundations certification desired
  • 5+ years of Information Technology experience at an enterprise level in a related role requiring customer service, confidentiality, timeliness, organization, prioritization, troubleshooting, and working independently to successfully achieve results. Team leadership role within time period.

Skills, Knowledge, and Technical Ability Requirements

  • Strong Experience with Citrix Virtual Desktop and Apps (at least 7.x or higher)
  • Strong Experience with Citrix Provisioning Services (PVS)
  • Experience with designing a Citrix virtual desktop solution, to include application deployment and profile management
  • Experience with Citrix Desktop Director and session management troubleshooting
  • Experience with Citrix Netscaler configuration and administration
  • Experience with Citrix XenApp server management and application management
  • Experience with VMware/Vsphere 6.5 and greater
  • Experience with Windows server (2012/2016) administration/management and AD
  • Experience with SQL Server Configuration and Administration
  • Experience with Distributed File System (DFS) Configuration and Administration
  • Citrix Certified Professional-Virtualization(CCP-V)

General Dynamics is a Fortune Blue Ribbon Company and Clearance Jobs Top 10 Government Contractor.

General Dynamics Information Technology solves our customers’ challenges through future-focused technology and services, ingenuity and deep mission-knowledge. Partnering with government, defense, the intelligence community, industry leaders and cutting-edge technology companies, we deliver solutions that make a difference – helping our customers to advance mission performance, transform operations and discover opportunities to build a better future.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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