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Video Systems Engineer

Job Duties and Responsibilities

ManTech is seeking a VideoSystems Engineer to be partof a high touch, front line team that provides full life cycle support on anenterprise level for video conferencing, network streaming, and audio visualtechnology. The Video Systems Administrator will remotely set-up and managetechnology in support of high level conference meetings using today's latesttechnology. The Administrator will maintain a system consisting of hundreds ofendpoints and the associated network infrastructure components. The successfulcandidate will perform first line network troubleshooting and analysis, andensure network faults are resolved or escalated in a timely manner to ensurethey are cleared within SLA targets.

 

Duties:

· Manage and maintain Multimedia Streaming Systems and Video Teleconferencing (VTC)ranging from simple desktop to more complex integrated AV systems.

· Provide first line fault monitoring on the customers networks making best use ofavailable network management tools.

· Identify,isolate and classify network faults identified either manually or via availablenetwork management tools.

· Receive, confirm, and classify network reported faults identified by customers orperformance management tools.

· Responsible for documenting and recording all details of the identification and resolutionof any network faults on the customer networks using the help desk ticketingsoftware

· Take responsibility and ownership of any identified network or customer reportedfaults and monitor all actions taken to resolve the faults

· Provide extensive troubleshooting and testing of videoconferencing audiovisualequipment (videoconferencing, multimedia, audiovisual, projection systems,displays, cameras, microphones, integrated A/V systems, streaming technologies,etc.)

· Address and troubleshoot customer issues received via email or phone, as well asthrough monitoring tools, for videoconferencing endpoints, infrastructure,integrated A/V systems, and networks.

· Document incidents, including opening case, updating with current status and timelyclosure.

· Test, configuration, and troubleshooting of IP and ISDN networks in support ofvideoconferencing and A/V equipment.

 

 

Qualifications:

· Candidate must have knowledge of video streaming technology.

· Five-plus years’ experience in VBrick video streaming product.

· Five-plus years’ experience in video conferencing product, specifically Polycom VTCproducts.

· Have knowledge for VCS products and how they are used a firewall traversal.

· Candidate must have strong networking background to be able to troubleshoot complex network issues.

· Candidatemust have knowledge of different protocols: H.323, H.245, SIP, ISDN andassociated ports for VTC and video streaming.

Other:

Clearance Requirements – US Citizen with the ability to obtain Public Trust and complete DHS Security Clearance; Ability to obtain DHS EOD suitability or Current DHS EOD preferred.

Location –  Washington, DC

Qualifications

Requires Bachelor's degree (with training emphasis in audio-visual technology and communications) or equivalent, and seven to nine years of related experience.

Degrees

Equivalent Experience/Education
Master's Degree

Years of Experience

See Qualifications
Company Name:
Security Clearance:
DHS
Location:
Washington, District of Columbia
Country:
United States
Salary:
Not Specified
Job Number:




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