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User Trainer/ Sr. User Support Specialist

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User Trainer/ Sr. User Support Specialist


User Trainer/ Sr. User Support Specialist

Job Description: 

  • Assist in setting up and operating end user support program for major applications in support of specific projects. 
  • Sets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications. 
  • Organizes, prepares, schedules and conducts training sessions.  
  • Performs help desk functions - answering and responding to user phone calls, installing and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staff.


  • Must be able to obtain and maintain a USA government security clearance. (USA citizenship required.)
  • At least two (2) years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications will generally be expected.
  • At least one (1) year must be experience with the specific applications being supported (IPRO, Concordance, and Relativity).  Supervisory experience helpful.  Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. 
  • Experience with DOJ office automation environments extremely helpful.
  • Should be an expert user of the Government's word processing, spreadsheet, and email systems. 
  • Excellent oral and written communications skills required. 
  • Undergraduate degree strongly preferred.


U.S. Department of Justice, Tax Division, Dallas Tx.


PAE is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.


EEO is the Law Poster

Company Name:
Security Clearance:
Dallas, Texas
United States
Not Specified
Job Number:

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