Supporting the Most Exciting and Meaningful Missions in the World
User Support Program Manager
- Responsible for designing, implementing, and overseeing end-user support for a large organizational component employing a broad spectrum of applications and hardware.
- Responsible for designing, directing, and evaluating the effectiveness of the entire program.
- Oversees all aspects of user and system documentation, training, communications, budgeting and staffing.
- Proactively seeks improvements to products, technologies, and approaches, and independently provides recommendations to Government managers on the best ways to make applications available and on which packages might be best suited for particular needs or the existing technical environment.
- Reports to the Contractor IT Manager or the Systems Manager for a very large case, but works extensively and directly with Government managers, attorneys, IT personnel, and support staff.
Minimum Qualifications
- Must be able to obtain a government security clearance.
- At least seven (7) years of providing direct support to end users of computer applications preferred, including at least three (3) years supervising a team providing such support.
- Experience actually setting up an end user support program.
- Must be an expert user of the applications supported; must have in-depth knowledge of the network, telecommunications, and operating systems environment being supported.
- At least two (2) years of experience in automated litigation support very strongly preferred.
- Experience with DOJ office automation environments extremely helpful.
- Outstanding oral and written communications skills required.
- Undergraduate degree strongly preferred.
PAE is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
EEO is the Law Poster
EEO is the Law Poster Supplement