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Tier II Desktop Support Technician - 1861

Clearance Required:
Public Trust
Education Required:
HS/GED
US Citizenship:
Required

Why MIL?
MIL is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology – and we are looking for candidates like you.  Whether you’re fresh out of college or the military or well into your professional services career, MIL has great job opportunities that might be right for you.

Here at The MIL Corporation, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Last year alone, we earned:

  • 2018 Fortune, Great Place to Work®: Best Place to Work for Diversity
  • 2018 Great Place to Work®: Best Small & Medium Workplaces
  • 2018 Workplaces Award, The Washington Post (Washington, D.C.)
  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

Whether your goal is to help defend our country through the cyber efforts of the Department of Defense or ensure proper financial management/accountability with the Department of State, The MIL Corporation welcomes you. Become a part of something greater, where you, the people, make the difference.

Summary
The MIL Corporation seeks a Tier II Desktop Support Technician to support a Federal Government client at one of our Washington, DC Metropolitan area locations.  The Tier II Desktop Support Technician will provide support for 4500+ end users.

Responsibilities
• Must be able to work 9:30am to 6pm, Monday through Friday
• Answer phone, retrieve email and voicemail messages and accurately and thoroughly record and document into Remedy Incident tracking system
• Provide telephone, email and remote support for 600+ end users performing problem analysis and troubleshooting to resolve incidents within service level agreements and agreed upon metrics
• Communicate and escalate technical issues that cannot be resolved at the first level based upon department operations and procedures to Tier II as necessary
• Communicate with the end user regarding their incident, through their corresponding Remedy ticket
• Determine priority based on problem information and documented guidelines
• Encourage and maintain positive employee culture of good communication, customer relations and continuous improvement within team members
• Consistently apply customer service best practices
• Consistently and diligently work all assigned tickets (i.e., ensure they are pending w/reason, in progress, etc.)
• Verify with the customer the problem has been resolved before resolving the ticket

Required Qualifications
• Very good troubleshooting and problem solving skills with desktops, laptops and Dell PC’s
• Great attention to detail
• Very good customer service experience
• Windows 7 knowledge
• Comfortable and familiar with working in a dynamic environment and producing quality work with demanding timelines
• Knowledge with troubleshooting network printers
• 2 years of help desk experience

Technical Skills
• Windows Operating Systems, Windows 7, Windows 10
• Networking
• Microsoft Office Suite

Desired Qualifications
• Associates Degree in Computer Science, Engineering or a related technical discipline
• Security +, A+, MCTS, MCITP certifications
• 2+ years of Helpdesk experience

Education
HS/GED

Clearance
Public Trust


The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. #CB

Company Name:
Security Clearance:
Public Trust
Location:
Washington, District of Columbia
Country:
United States
Salary:
Not Specified
Job Number:




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