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Tier 3 Service Desk Engineer (Mid Level Service Desk Specialist)

ECS is seeking a Tier 3 Service Desk Engineer (Mid-Level Service Desk Specialist) to work in our Washington DC office.  

Job Description:
ECS has an exciting opportunity with the US Mint to provide Tier 2 ServiceDesk support for their IT Operations Support division.  
Duties include:

  • Provide technical escalation support to all Tier I and II Analysts for assigned customers.
  • Work with the Service desk lead to coordinate the training of level 1 and level 2 Service desk team members on advanced IT topics networking, collaboration technologies and cybersecurity.
  • Disseminate customer communications internally and publish to Analysts as needed.
  • Periodically meet with US Mint stakeholders to discuss current status and provide continual improvement strategies.
  • Continuously recommend improvements in process and procedure to improve operations.
  • Good verbal and written communication skills a must.

Required Skills:

  • Must be a US Citizen
  • Must be able to obtain a Public Trust Clearance
  • Must have a BS Degree in Computer Science or Information Systems or Equivalent Experience
  • 3+ Years’ experience as a Tier 3 Service desk engineer.
  • Experience with a ticketing system such as Ivanti or ServiceNow
  • An understanding of Active Directory (Account creation, password resets, group and distro list membership, OneDrive for Business, SharePoint, etc.)
  • Ability to interact at all levels of management internally, and with customers and vendors
  • Excellent follow-through
  • Takes initiative and doesn’t need constant instruction
  • Must be able to multi-task and manage time amongst clients
  • Willingness to learn new tech and advance career in the IT industry
  • Good verbal and written communication skills a must.

Desired Skills:

  • Security+ Certification
  • ITIL Foundation Certification
  • Network Troubleshooting Experience
  • An extensive amount of experience in basic computer troubleshooting
  • A+ / Network + / Security+/MCSA / MCSE are a plus, but not required

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 2300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

Company Name:
Security Clearance:
Public Trust
Washington, District of Columbia
United States
Not Specified
Job Number:

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