Sign Up Sign Up Log In Sign Up

Tier 2 Service Desk Engineer (Junior Level Service Desk Specialist)

ECS is seeking a Tier 2 Service Desk Engineer (Junior Level Service Desk Specialist) to work in our Washington DC office.  

Job Description:
ECS has an exciting opportunity with the US Mint to provide Tier 2 ServiceDesk support for their IT Operations Support division.  
Duties include:

  • Respond to requests for technical assistance via phone, chat, or email.
  • Diagnose and resolve technical issues remotely.
  • Log all customer interactions into ticketing system.
  • Receiving Tier 1escalations.
  • Escalate to internal Tier 3.
  • Follow incidents through to resolution.
  • Provide regular updates to customer on their support requests.
  • Providing customers with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting. This position involves troubleshooting workstation, networking, storage, and server issues on a variety of platforms.
  • Good verbal and written communication skills a must.

Required Skills:

  • Must be a US Citizen
  • Must be able to obtain a Public Trust Clearance
  • Must have a BS Degree in Computer Science or Information Systems or Equivalent Experience
  • 3+ Years’ experience as a Tier 2 Service desk engineer.
  • Experience with a ticketing system such as Ivanti or ServiceNow
  • An understanding of Active Directory (Account creation, password resets, group and distro list membership, OneDrive for Business, SharePoint, etc.)
  • Ability to interact at all levels of management internally, and with customers and vendors
  • Excellent follow-through
  • Takes initiative and doesn’t need constant instruction
  • Must be able to multi-task and manage time amongst clients
  • Willingness to learn new tech and advance your career in the IT industry
  • Good verbal and written communication skills a must.

Desired Skills:

  • Security+ Certification
  • ITIL Foundation Certification
  • Network Troubleshooting Experience
  • An extensive amount of experience in basic computer troubleshooting
  • A+ / Network + / Security+/MCSA / MCSE are a plus, but not required

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 2300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

Company Name:
Security Clearance:
Public Trust
Location:
Washington, District of Columbia
Country:
United States
Salary:
Not Specified
Job Number:




Send me email alerts for similar jobs

JOIN US