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Telecom Tech Support II

Description

SAIC is looking for a Telecom Tech Support II who:

 

• Deploys and/or moves telephones.

• Troubleshoots phone and call center issues.

• Is willing to travel between local sites.

• Is willing to work overtime that may be needed from time to time.
• Installs, troubleshoots, repairs, and maintains telecommunications equipment.

• Monitors, dispatches, and reroutes tickets within ticketing system.
• Provides and keeps current detailed documentation of processes.

• Works on special projects as assigned by manager.

• Coordinates and schedules vendor preventive maintenance.

• Maintains onsite telephony inventory.

Qualifications

REQUIRED EDUCATION:

 

• AA Degree in related discipline and one year related experience or, High School and two (2) years of related experience with relevant certification in lieu of a degree and 6 years’ experience.

 

REQUIRED SKILLS:

 

• Must understand call center environment and be able to support.


DESIRED SKILLS:

• Telephone programing experience.
• Service Now experience a plus.

Must be able to pass a California Department of Justice (DoJ) LiveScan background investigation and a detailed lifestyle law enforcement background interview.

Company Name:
Security Clearance:
DoJ
Location:
SANTA ANA, California
Country:
United States
Salary:
Not Specified
Job Number:




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