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Technical Support Engineer, Instructor and Course Developer

Job Description

Engage, provide and lead direct customer field support to include LGS product and wireless protocol training, systems engineering, and relevant product support (maintenance, troubleshooting, repair, calibration and upgrades).  Additionally this individual will actively participate in Wireless Solutions' training requirements by developing and delivering training for the GSTO and its customers.  Provide any and all support to the Technical Managers and Directors as-needed.

Duties and Responsibilities:

  • Serve as a SME on all equipment and procedures associated with GSTO customers' CONOPs
  • Work directly with customers to define priorities regarding the order and criticality of the maintenance, troubleshooting, repair, calibration and upgrades of the mission critical LGS wireless communication product portfolio and 3rd party vendor(s) equipment
  • Deliver guidance to intelligence analysts for all aspects of information gathering to include national level analysis, technical exploitation, collection, general research, threat assessments and intelligence product production
  • Develop standard operating procedures and best practices in support of training all technical capabilities associated with customers' CONOPs
  • Engage with program and business development staff to identify and propose solutions for new opportunities.  Participate in the development of project schedules and estimates
  • Systems test engineering experience required
  • History of systems integration experience
  • Develop, maintain and deliver technical product training to customers
  • Use Government Property Management (GPM) systems and procedures to accept, ship, and track all equipment coming into and leaving LGS facilities
  • Perform administrative duties as necessary
  • Travel to other LGS Locations or Customer Sites will range from 26% to 50% of the time
  • OCONUS travel to hazardous areas
  • Provide flexible daily office hours as needed to support customers and systems in the field


Minimum Qualifications:

  • Established experience employing hardware and software tools to develop wireless communications protocol training programs as defined by customers
  • Proven technical aptitude qualities to provide maintenance, troubleshooting, repair, calibration and upgrades of wireless communication products
  • Direct and deep experience with systems supporting wireless protocols (GSM, CDMA, UMTS, LTE, WiMax, and WiFi) is required
  • Documented history of six to eight years of analytical experience with DoD and other Government agencies
  • Must possess advanced targeting skillsets coupled with a thorough understanding of the operational cycle.  Thorough understanding of the data, tools and techniques used for each phase of the targeting process
  • Must have direct experience targeting networks or individuals within networks and identifying vulnerabilities for exploitation
  • Strong flexibility to lead and adapt in a dynamic environment with frequently changing opportunities
  • Strong, professional oral and written communication skills to include experience creating customer presentations and delivering technical documentation
  • As a leader, must be a team player and work well with other contractors and vendor partners under adverse conditions
  • Strong, effective and productive customer relationship and communication skills
  • Established technical trouble-shooting skills with the ability to clearly articulate encountered issues to design engineers; capturing troubles and writing trouble reports as required
  • Lead others and work with project managers and external suppliers to ensure project deliverables are consistently met on schedule while consistently promoting GSTO business strategies
  • Excellent knowledge of Microsoft Office applications and other software applications as required
  • Decisive, yet able to recognize the need to seek out counsel from peers and leadership to arrive at coherent decisions
  • Work is typically performed in an office environment which requires proper safety precautions.
  • Work may require some physical effort in the handling of light materials, boxes, or equipment.
  • Position requires TS/SCI with Polygraph


Minimum Education and Experience:

  • Bachelor’s Degree in Electrical Engineering, Computer Science, Computer Engineering and 6-8 years of relevant operational experience


 Preferred Qualifications:

  • Six to eight years of experience providing direct support to tactical, operational units strongly desired
  • Prior experience supporting customers in a remote field location; operations experience; training development and delivery experience
  • Technical leadership skills and demonstrated organizational abilities to manage multiple projects
  • Creative imagination leading to collaborating and promoting new products and ideas in exciting but practical ways
  • Strong problem solving skills, adaptable to dynamic conditions, proactive identifying hurdles and willing to take ownership of accepted or assigned responsibilities
  • History of flexibility to adapt to new, challenging and changing opportunities
  • Training Certification from the American Management Association in Instruction Design for Trainers or Train the Trainer
  • Training Certification from the American society for training and development in the ATD Master Trainer Program or ATS Master Instruction Design

Job Location

US-Denver-CO-DENVER


 

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Company Name:
Security Clearance:
Top Secret / SCI + Poly
Location:
Denver, Colorado
Country:
United States
Salary:
Not Specified
Job Number:




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