Provide on-site Tier II support for the administrative operation and maintenance of server hardware and software on NIPR/SIPR/JWICS and other classified networks. Maintains system security; executes practices and procedures; and monitors usage statistics and logs. Initiates troubleshooting and incident response procedures for system related problems. Performs technical troubleshooting to solve complex problems documents all solutions to assist in handling future similar problems in the Knowledge Base library. Addresses requests in priority order; tracks through to resolution and documents all work tasks; projects; assignments; etc. in the customer's ticketing systems. Escalates unresolved issues to Tier III support groups for resolution as needed. Identifies and suggests necessary solutions or process changes to improve efficiency. Develop and maintain an in-depth knowledge of company's server infrastructure including Microsoft platforms; all supported enterprise applications and services. All support shall comply with applicable DOD regulations and site procedures.
EducationBA/BS
Qualifications5+ years of Systems Admin and IT Experience Knowledge; Skills and AbilitiesFor more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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