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System/Network Administrator, Level 2

Overview

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Virtual and storage environments; Linux, UNIX and Windows operating systems; installs/loads operating system software, troubleshoots, maintains integrity; and configures virtual, storage and network components along with implementing operating systems enhancements to improve reliability and performance.

Responsibilities
  • Provides support for implementation, troubleshooting and maintenance of IT systems
  • Manages the daily activities of configuration and operation of IT systems
  • Provides assistance to users in accessing and using IT systems
  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution
  • Provides support for the escalation and communication of status to agency management and internal customers
  • Optimizes system operations and resource utilization, and performs system capacity analysis and planning
  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process
  • Provides in-depth experience in troubleshooting IT systems
  • Configures and manages Linux, UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoots, maintains integrity of and configures network components, along with implementing operating systems enhancements to improve reliability and performance
  • Builds, configures, monitors and maintains virtual environments
  • Builds, configures, monitors and maintains storage environments
  • Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
Qualifications

Active Top Secret Clearance with polygraph required

  • Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required
  • Bachelor’s degree in a technical discipline from an accredited college or university is required
    • Five (5) years of SA experience may be substituted for a Bachelor’s degree
  • Contractor shall currently possess and maintain one of the following certifications:
    • Microsoft Certified Solutions Associate – Server (MCSA-Serv) Server 2008
    • Microsoft Certified Solutions Associate – Server (MCSA-Serv) Server 2012
    • Microsoft Certified Solutions Expert – Server (MSCE-Serv) Server Infrastructure
    • Microsoft Certified Solutions Expert – Server (MSCE-Serv) Desktop Infrastructure
    • Microsoft Certified Solutions Expert – Server (MSCE-Serv) Messaging
    • Microsoft Certified Solutions Expert – Server (MSCE-Serv) Communication
    • Microsoft Certified Solutions Expert – Server (MSCE-Serv) SharePoint
    • Microsoft Certified IT Professional – Windows Server (MCITP-Serv) Administrator on Windows Server 8
    • Microsoft Certified IT Professional – Windows Server (MCITP-Serv) Virtualization Administrator on Windows Server 8
    • Microsoft Certified IT Professional – MS Exchange Server (MCITP-EXG) Enterprise Messaging Admin on Exchange 2010
    • CompTIA – Linux+
    • Linux Professional Institute – Level 1(LPI-1)
    • Red Hat Certified Systems Administrator (RHCSA)
    • Sun Certified Systems Administrator (SCSA)
    • VMware Certified Professional (vSphere 5) – VCP5
    • CompTIA – Network+
    • CompTIA – Storage+

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Company Name:
Security Clearance:
TS/SCI + Full Scope Poly
Location:
Laurel, Maryland
Country:
United States
Salary:
Not Specified
Job Number:




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