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System Maintainer (Tier 2 / shift

Job Description:

The National Solutions Group at Leidos currently has multiple anticipated openings for Tier 2 System Maintainers (Day staff) to support a client's requirements in a challenging, dynamic setting located in the Alice Springs area. The position requires an active TS/SCI with Polygraph security clearance.

The Tier 2 System Maintainer receives and responds to problems reported by customers and escalated from Tier 1.
The Tier 2 System Maintainer will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and
support to the IC community.

Roles and Responsibilities:

• Communicates with customers and technical component's to
fully understand the problem.

• Researches problems by accessing internal and external
knowledge databases.

• Facilitates technical communications between operations and
development staff.

• Distributes defect reports and system data collected during
anomaly investigations.

• Plans and coordinates maintenance activities, performs
upgrades and supports the transition and acceptance of new and modified

• Examines customer problems and implementing appropriate
corrective action to initiate a repair, a return or service the product in the

Basic Qualifications:

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below

• TS/SCI with Polygraph is required.

• Proven computer hardware, software and system troubleshooting skills

• System administration skills

• Ability to recognize problems or errors, provide innovative solutions to complex
problems, and respond appropriately

• Ability to work in a fast-paced, collaborative team environment

Preferred Qualifications:

Candidates with these desired skills will be given preferential consideration

• Ability to interact with system users and customers

• Ability to be flexible to adapt to changing situations

• Ability to demonstrate resourcefulness


• BA degree and 8-12 years of prior relevant experience or Masters
with 2 - 6 years of prior relevant experience.

Company Name:
Security Clearance:
Top Secret / SCI + Poly
Alice Springs Australia Non-specific Customer Site - Expat
Not Specified
Job Number:

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