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M.C. Dean is Building Intelligence™ in the form of cyber-physical solutions for the nation’s most recognizable mission-critical facilities, large-scale infrastructure, and global enterprises.

Our success relies on great people delivering innovative projects and solutions for Fortune 100 companies and the most recognized agencies in government, defense, and security.

Join our more than 3,000 employees worldwide who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together we are creating the integrated systems and technologies that shape the built and cyber-physical world.

We offer an excellent benefits package including:

  • A competitive salary
  • Medical, dental, vision, life and disability insurance
  • Paid-time off
  • Tuition reimbursement
  • 401k Retirement Plan
  • Military Reserve pay offset
  • Paid maternity leave
This System Administrator position supports a multitude of IT systems specifically related to access control and Identity Credential and Access Management (ICAM) systems. This position will provide helpdesk support to receive and record calls and ensure that that issues reported are mitigated and tracked/logged. The position will also provide basic system administration of systems including but not limited to application servers, operating systems, virtualization, storage, and security. Additionally, the position requires an individual who is keen on learning new applications and skill sets while supporting senior engineers on on-going ICAM projects. Other duties include end-user training, documentation and developing plans and other material for respective projects.
Responsibilities include:
Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation
Use a ticketing system to track issues and resolutions
Use multiple applications for troubleshooting/resolving issues
Use Remote Desktop to access server logs/customer workstations/kiosks for troubleshooting
Use DameWare to access customer workstations/kiosks for troubleshooting
Transfer phone calls to other organizations depending on the issues
Send system outage notifications and updates via email and the ticketing system
Train system users and other system support personnel
Other responsibilities and minor tasks as needed
Perform all duties with minimal direct supervision
Must have an active Secret Clearance OR be able to obtain Secret Clearance
CompTIA Security+ CE 
Bachelor Degree from an accredited university with 0 to 2 years experience in a technical helpdesk customer service or technical support role OR a High School Diploma / GED coupled with 6 to 8 years experience in a technical helpdesk customer service or technical support role. 
Some experience with a basic system administration and maintenance tools (VMWare, MS Server 2008/2012/2016, Microsoft IIS, Remote Desktop, DameWare)
General working knowledge of network protocols and systems: LAN, Firewalls, switches and routers  
Must be U.S. Citizen for US Clearance process
Experience supporting DoD and/or Federal Government IT infrastructure, including IT infrastructure for Electronic Security Systems (ACS / IDS / CCTV / Biometrics) is strongly preferred.
Strong organizational, communication and analytical skills
Ability to manage one's own time in order to complete multiple tasks under strict deadlines.
Ability to communicate effectively in writing as appropriate for the needs of the audience.
Customer support service experience
Knowledge of strategies for fault isolation, root cause analysis, and other methods for identifying system issues using a wide variety of problem indicators
Learning and utilizing new applications
Strong analytical abilities and professional office experience.
Understanding of Microsoft Windows and DISA Security Technical Implementation Guide implementation and Operations/Troubleshooting 
Strong knowledge of Microsoft SQL, including backups, generating reports and modifying stored procedures.
Understanding of PACS Systems, PKI/Certificate Authorities and OCSP technologies.
Understanding of virtualization technologies and network communication protocols and tools
Basic knowledge and understanding of common network defense mechanisms including firewalls, ACS/IDS/IPS, HBSS, and antivirus.
Basic understanding in technology relating to the optimization of servers and networks.
Be able to update/modify scripts to automate server based functions.


  1. Exposure to computer screens for an extended period of time.
  2. Sitting for extended periods of time.
  3. Reach by extending hands or arms in any direction.
  4. Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
  5. Listen to and understand information and ideas presented through spoken words and sentences.
  6. Communicate information and ideas in speaking so others will understand.
  7. Read and understand information and ideas presented in writing.
  8. Apply general rules to specific problems to produce answers that make sense.
  9. Identify and understand the speech of another person.


Company Name:
Security Clearance:
Washington, District of Columbia
United States
Not Specified
Job Number:

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