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Support Engineer -- EC2

We’re building a new team dedicated to expanding our Elastic Compute Cloud (EC2) to new customers. We are seeking talented engineers skilled in the art of integration who can bridge gaps between systems, software, and ops – and are not constrained by how “things are usually done”. This new team will focus on delivering solid, scalable systems on an aggressive schedule.

Amazon has a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a “typical” day, systems analysts might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss new approaches to automate operational issues.

You'll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are passionate about cloud computing, and believe that world class service is critical to customer success. You'll become a master at EC2 platform diagnosis, response, measurement, and automation. You will design and build the operational scalability that sustains the platform's insane growth. You will measure your success and it will be visible.

BASIC QUALIFICATIONS· Bachelors Degree in Computer Science or a related field, or relevant work experience
· 5+ years of Linux operating system
· 3 years plus of distributed system management experience
· Minimum of 2 years building and running systems for Internet-facing services
· Minimum 2 years experience with TCP/IP network troubleshooting and administration
· This position requires that the candidate selected be a U.S. citizen and must obtain and maintain an active TS/SCI security clearance with polygraph.PREFERRED QUALIFICATIONS· Advanced degree in Computer Science or an Engineering discipline
· Excellent communication skills and the ability to work well in a team
· Strong sense of ownership and urgency
· Strong debugging and systems analysis skills to be able to identify and quickly resolve/mitigate issues
· Exposure to massive-scaled distributed systems
· Experience with SQL scripts and database administration
· Experience in a 24x7 production environment, esp. one based on Linux
· Excellent troubleshooting skills at all levels, from application to network to host
· Knowledge of TCP/IP networking, architecture, and core technologies (such as DNS, DHCP, HTTP, Routing, VPN)

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.


Company Name:
Security Clearance:
Top Secret / SCI + Poly
Herndon, Virginia
United States
Not Specified
Job Number:

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