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STAC Contact Center Technician

REQ#: 2019-67438
Job Description

General Dynamics Information Technology (GDIT), a leading provider of global supply chain management services, systems engineering, integration, IT service operations and support solutions, is seeking talented professionals to deliver valuable services and solutions to our customers.

As a STAC Call Center Technician, you will be supporting the U.S. Department of State via excellent customer service telephonically, in email and electronically. We support customers globally, and as such operate as a 24-7, 365-day call center – must be willing and able for shift work to include nights, holidays and weekends.

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Responsibilities

  • Supports customer with logistical, order, systematic and technical requests and concerns
  • Provide knowledgeable responses to escalated, high priority, or supervisor calls in a courteous and professional manner.
  • Ability to prioritize and complete tasks to meet contract standards is required.
  • Responsible for productivity, quality, and timeliness of work in the completion of program and department tasks and goals.
  • Assist with side-by-side mentoring for new employees during and after training as needed.
  • Assist in information reporting and development as needed.
  • Proofread documents for grammatical correctness and adherence to standards and formats.
  • Frequent internal contacts with Customer Service Managers, Call Center Supervisors, Lead Specialist, other contractors and government personnel supporting the program.
  • Maintain current knowledge of relevant technologies as assigned
  • Evaluate orders and update systems with accurate data
Education

Associate’s Degree in a related discipline, or the equivalent combination of education, professional training or work/military experience,

Qualifications
  • Active Secret Clearance preferred, plus ability to obtain Top Secret
  • A minimum of three (3) years of experience
  • Logistics experience preferred, but not required.
  • Must be well organized and very detail oriented.
  • Maximo/CMMS Proficiency
  • Microsoft Office Proficiency

Working Conditions

  • The work is performed in an office environment, which requires proper safety and security precautions. To ensure our call center production area is at minimal risk for unauthorized disclosure (that is, the release or divulgence of information by an entity to persons or organizations outside of that entity) the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts personal belongings, electronic devices that can be brought into areas.
  • Work may require some physical effort in the handling of light materials, boxes, or equipment.
  • The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
  • Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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