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STAC Call Center Technician


CHENEGAMANAGEMENT, LLC

Company Job Title:

STAC Call Center Technician

Chenega Job Title:

Service Order Dispatcher

SCA WD Labor Category:

Service Order Dispatcher

Clearance:

Secret with the ability to obtain Top Secret

Location:

Springfield, VA

Reports To:

STAC Manager

FLSA Status:

SCA, Full-Time, Hourly, Non-Exempt

Prepared Date:

02-15-2017

Approved Date:

Job Code: P4R7019

02-15-2017





Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contractsprovide first right of refusal to incumbents on contracts. If the position isaccepted by the incumbent on the job, other application/resume ofnon-incumbents will not be reviewed.

Summary:

SupportingU.S. Department of State Domestic Security Installation Services (formerlySTOS).

Essential Duties and Responsibilities: (Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions of this position)

  • The STAC Call Center Technician should have impressive telephone etiquette, great communication and keyboard skills as well as the ability to work with others in a close manner.
  • Must be able to deliver excellent customer service, externally and internally and have the ability to handle diverse people.
  • Maintain a current technical and troubleshooting knowledge of DS security systems.
  • Maintain progressive knowledge of the CMMS work flows and procedures.
  • Must be available for shift work, including nights, holidays, and weekends

Non-EssentialDuties:

  • Other duties as assigned

SupervisoryResponsibilities:

  • NONE

MinimumQualifications:(Toperform this job successfully, an individual must be able to perform eachessential duty satisfactorily.)

  • High school diploma or equivalent
  • A minimum of two years of relevant work experience required.
  • Experience working in a high-volume call center is preferred
  • Experience performing over the phone Tier 1 & 2 troubleshooting and issue resolution is preferred
  • Secret clearance required, plus ability to obtain Top Secret
  • ITIL certification is a plus.
  • HDI certification is a plus.

Knowledge,Skills and Abilities:

  • Must be proficient with Microsoft Office products.
  • Must be proficient in MAXIMO CMMS

Diversity:

  • Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics:

  • Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

PhysicalDemands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

WorkEnvironment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity EmployerMinorities/Women/Veterans/Disabled

Nativepreference under PL 93-638.

Weparticipate in the E-Verify Employment Verification Program.

Company Name:
Security Clearance:
Secret
Location:
Alexandria, Virginia
Country:
United States
Salary:
Not Specified
Job Number:




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