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Sr. Operations Manager

Job Description

What You’ll Get to Do:

Are you interested in joining a career where people and national security are at the forefront of your responsibilities? Do you have a passion for IT Operations management and leading best in class teams? If yes, please keep reading!

The Defense Civilian Personal Data System is a multifunction, web-based civilian HR information management and transaction processing system designed to: improve and simplify personnel transaction processing; the delivery of personnel services; and the retrieval of timely civilian workforce information.  The system supports over 800,000 civilian employee records (appropriated fund, non-appropriated fund, National Guard, and local nationals), and 1.5 million position records.  DCPDS is a global system supporting users in Asia, the Pacific, Europe and North America on a 24-hour, 7-day-a-week basis.  DCPDS uses a Commercial Off-The-Shelf (COTS) product (Oracle HR) –  customized for the Federal and Defense environments.

As the Operations Manager, you will be responsible for leading and directing all personnel responsible for the operation of the DCPDS data center and the Tier 0, 2, 3 and 4 support desks.  He/she will work with program senior leadership and peer teams to help define service oriented operational strategies that ensure high performance service delivery.  Knowledge and understanding of the DCPDS mission and a background in Human Capital Management is highly desirable, but not required.  The selected candidate will provide input to long and short-range planning of projects and assist assigned task leads with the planning and execution of their assigned activities.  He/she will be highly skilled in the identification, selection, training and management of a professional DCPDS Sustainment team focused on Mission Support, Customer Satisfaction, Quality of Service Delivery and Reduced Lifecycle Cost of Service (through Continuous Process and Service Improvement). 

More About the Role: 

  • Provide operations management support – to include oversight of all DCPDS sustainment activities.  Such activities include:  data center management; Tier 0 support; Tier 2 help desk support; Tier 3 break/fix support; and Tier 4 OEM Patch Management.  He/she will prepare progress reports, anticipate issues, and ensure timely issue and risk resolution.
  • Coach and mentor senior, mid-level and junior staff on the proposed operations and maintenance methodology, tools, and techniques defined for use on DCPDS. 
  • Be an expert in the identification and analysis of interdependencies, contingencies, and risk (including IT security management) as it affects sustainment projects.
  • Perform end-to-end compute capacity planning and performance management – identifying opportunities for quality improvements, automation, and cost savings.
  • Forecast demand for data center, network, database, backup and storage capacity based on operating trends, organic growth and project needs; proactively propose service improvement plans as necessary
  • Meet regularly with all DCPDS support vendors to understand their product roadmaps, help define future capabilities, and participate in the selection of the right tools and technology for continuous process and service improvement.
  • Perform qualitative and quantitative analysis of all sustainment issues/problems reported; and oversee the processes designed to ensure effective preventive and corrective action to improve the quality of the system.   
  • Leads and/or assists in the formulation and presentation of sustainment solutions to customer defined problems
  • Drives DCPDS sustainment projects and implementation initiatives to successful conclusion
  • Develops, communicates, trains and enforces the implementation of common sustainment policies, processes, procedures and tools for effective customer service/support for DCPDS
  • Ensures all activities are executed in accordance with CACI and Client policies and procedures.
  • Ensures preparation and delivery of metrics based performance and status reports for consumption by a multi-tier stakeholder community of interest.
  • Ensures effective cross team collaboration (between members of the development, operations support, security and compliance, and service desk teams) to ensure high quality service delivery (per agreed upon SLA’s). 
  • Develop, mentor, attract and retain talent through positive employee relations and robust succession planning.
  • Make decisions regarding hiring, promotions, salary adjustments, discipline, and any other changes of employee status.
  • Participate in IT Systems Modernization planning and implementation activities

You’ll Bring These Qualifications:
Bachelor's degree in Information Systems or a related field with 10+ years leadership in Oracle eBS Operations Support and Sustainment.  Master’s degree preferred.  PMI certification preferred.  Experience with automated environment provisioning, release and deployment products and techniques is a strong plus.

  • Strong understanding of architecture and design of complex globally dispersed distributed systems
  • Strong expertise in database, backup and storage technologies
  • Thorough understanding of server virtualization technologies and support
  • Thorough understanding of operational support processes, excellent business acumen and ability to direct team in dissecting and diagnosing complex problems

U.S. citizenship is required; employment is contingent upon successful completion of Secret Clearance investigation. 

These Qualifications Would be Nice to Have:

  • ITILv3 Service Management experience (ITIL Service Management Essentials or Foundation certification preferred)
  • Oracle eBS implementation, sustainment experience
  • HCM solution mission experience preferred
  • Agile development/process experience preferred
  • CMMI Level 3 implementation experience
  • Earned Value Management
  • Large scale project transition experience preferred
  • Security+ certification is preferred

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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