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Sr Help Desk Project Manager - Enterprise Services

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation’s most important work.  We’re a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation’s most complex challenges. 
Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions.  We continually push ourselves—to respond, to adapt, to go further. 
To look ahead to the changing landscape and develop new and innovative ways to serve our customers.
Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets.
Our high-caliber employees are rewarded in many ways—not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter. 
Perspecta’s talented and robust workforce—14,000 strong—stands ready to welcome you to the team. Let’s make an impact together!
Perspecta has an immediate need for an Enterprise Services Help Desk Project Manager with an active Secret Clearance
Roles & Responsibilities:
  • Communicate and gather business intelligence requirements from leadership, and translate them into technical implementations and reports. 
  • Generate narratives and visualizations of data sources that arrest attention and invoke the call to service improvement. 
  • Prepare monthly status report for Government. 
  • Conduct interviews for staffing. 
  • Make recommendations for CCRI thresholds. 
  • Implement Government-approved wellness initiatives for the ESDB Service Desk environment. 
  • Interface with USMC leadership and make recommendations for improvements. 
  • Use enterprise call volume as a metric to recognize anomalous activity. 
  • Conduct ongoing ticket trend analysis, to increase overall situational awareness. 

Additional Duties:

1. Manages client relationships
·         Manages complex multi-function and/ or global delivery relationships with senior and executive ("C" level) client management
·         Communicates the direct value our capabilities will provide to our business partners and customers
2. Manages project team
·         Manages internal as well as external resources with a team size greater than 40 people
·         Mentors and encourages skill development of project team members through others
·         Provides detail performance review input and development recommendations for key contributors
·         Mentors others, providing a role model and support for individual development
Preferred Certifications: PMP, CompTIA SEC+ CE, ITIL v3 or above
Education and Experience Required:
First level university degree, Advanced degree preferred; 10 years experience in project management or in like roles/businesses
Knowledge and Skills Required:
Demonstrates an in-depth knowledge of key company services' operational policies, processes and methodologies applicable to project  management.
Has an extensive understanding of critical project management techniques for fully operational service desk environment
Recognized as a leader in the company services Program Manager (PM) Professions community
Project Management Professional (PMP) Certified

* At least an active Secret Clearance is required.
Company Name:
Security Clearance:
New Orleans, Louisiana
United States
Not Specified
Job Number:

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