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Sr. Audio Visual Programming Engineer / Technician

We seek to build a team of Desktop/Voice-Video technicians who can perform multiple functions. We understand that people have specialties, but seek people open to cross training and willing to apply their skills in multiple arears.
The Desktop Support/Voice-Video technicians provides PC, telephone, and voice and video conference support which may include duties such as:
•    Unpacking and setting up PCs
•    Installing PC operating systems via scripted install packages
•    Installing application software on PCs via scripted install packages
•    Providing basic user support for the software; PC, telephone and video troubleshooting when operation errors occur
•    Providing limited support related to microcomputer networks and providing user training in basic hardware and software functions.
•    Performs all administration involved with PC (desktop/notebooks) distribution including             
•    Performing inventory on software and computer stock and making request for order or ordering new equipment
•    Performs service center technology support which may include duties such as installing an IP phone, installing COTS – GOTS software using scripts and install packages, service center technology trouble shooting when operation errors occur
•    Work closely with other members of Service Operations team, Service Design and Service Transition personnel and other IT technical and applications staff.
•    Support network and locally attached printers
•    Use of the Support Center ticket database to track, update and close tickets.
•    Create and maintain documentation to help train employees resolve day to day issues and  knowledge transfer.
•    Identify and execute process improvements and other enhancements that improve operational efficiency.  
Key Competencies:
•    Be Accountable
•    Solve Problems
•    Take Ownership
•    Be Client Centric
•    Be Effective

•    Security +
•    Meet the qualifications of one of the customer specified levels (0-4)

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee frequently sits; uses hands and fingers, handle or feels objects, tools or controls; reach with hands and arms; talk or hear and occasionally required to stand; walk; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell.  The employee must occasionally lift or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type/Expected Hours of Work:
This is a full-time position.  Days and hours of work are Monday through Friday, XX am to XX pm.  This position regularly requires long hours and weekend work.
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
Responsible for programming and implementation of audio visual and data system communication networks in support of customer requirements. Will work with audio visual engineering resources to ensure proper configuration and delivery of functional systems. Will additionally assist in troubleshooting audio visual systems and endpoints supporting daily operations. Quickly respond to customer issues regarding AV hardware and programming related issues to resolve on the spot mission impacting problems.
Principal Duties and Responsibilities:
•    Provide and maintain the following ; audio/video equipment  programming to include , AMX touch panels and controllers, Clearone audio mixers, Extron and Crestron system controls, Cisco Codecs and desktop VTC, Christi Spyder video processors, Barco servers and cubes, Epson projectors, , Bright Sign Media Players, AppSpace application, RMS servers
•    Working knowledge of Microsoft Visio and or CAD for system designs
•    Provides software programming and system troubleshooting and support
•    Must possess strong work ethic; good customer service skills and strong attention to detail
•    Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
•    Provides technical support and training to end-users
•    Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
•    Maintains current knowledge of relevant technology and documents as needed
•    Participates in special projects as required.
•    Must be willing and enthusiastic to learn and adapt to new and cutting edge technologies
•    Must be willing to work with clients to help identify and design based of their requirements
•    Must be able to prioritize time and efforts appropriately in busy work environment
•    Must be team player and willing to both share knowledge and learn from others to ensure team's success
•    Effectively communicates and collaborates with Managers and Administrative staff in support of business objectives
•    Performs additional related duties as requested.
•    Position-Specific Demands: Mental; Visual and/or Physical. Must be able to lift and move audio/camera equipment up to 30 pounds. Must be able to walk distances quickly and comfortably to support large geographically dispersed customer base across large office building
•    Manages the functionality and efficiency of Audio/Visual systems supporting major conference centers. Maintains the integrity and availability of systems
8-10 years of directly related experience in systems administration and analysis.

 Experience in:
- AV control systems and programming
- AV equipment maintenance (as listed above)
- Setup microphones/speakers for AV Audio and maintenance
Desired Skills:
-End User IT Support Experience
- Knowledge in VTC systems and support (as listed above)
-Audio Visual experience i.e. AMX; Extron; Christie Digital Video Teleconference experience, Technical written & verbal communication skills (technical writing)
*Active TS/SCI Security Clearance Required.

Skills and Tasks:
Exceptionally Complex - researches and evaluates new concepts and processes to improve performance. Analyzes crossfunctional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers.  
Individual Work/Teamwork or Leadership/Management:
Leadership/Management - Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues.
Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers.  
Minimum Education/Experience Required:
12 years with HS Diploma/GED
10 years with an associates dgree
8 years with a Bachelor's Degree
6 years with a Master's Degree
4 years with a PhD
Company Name:
Security Clearance:
Top Secret / SCI
Springfield, Virginia
United States
Not Specified
Job Number:

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