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Service Desk Technician II (Top Secret Cleared)

ECS is seeking a Service Desk Technician II (Top Secret Cleared) to work in our Stafford, VA office.  

Job Description:
ECS is seeking a Service Desk Technician to support our Federal Government agency client with Desktop Services in their Quantico, VA HQ Office.    We provide enterprise-level, full lifecycle support services for all end user computing hardware and software for our customer. 

As a Service Desk Technician, you will interface with customers using various enterprise applications, desktop and server applications and hardware, including COTS and custom developed applications. This includes troubleshooting, triage, assignment, dispatch, remote support, and response to include support delivered at the customer’s location.

You will be responsible for answering, documenting, analyzing, tracking, and responding to requests for assistance in support of a range of users and systems. You will be expected to provide exemplary customer service to your customers. You will be responsible for documentation and tracking of requests within our ticketing system. 

Coverage hours for this position are between 6:00am to 6:00 pm Monday through Friday.

Required Skills:

  • Active, Final Top Secret clearance (no exceptions)
  • DoD 8570 compliant (COMPTIA Sec+ or higher)
  • Outstanding customer service skills
  • Time management aptitude and managing staff activities/tasks

Desired Skills:

  • ITIL certification
  • Experience working under a DoD / AF contract
  • Previous Service Desk experience

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 2300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

Company Name:
Security Clearance:
Secret
Location:
Stafford, Virginia
Country:
United States
Salary:
Not Specified
Job Number:




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