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Service Desk Specialist - IRES - HSV

The Enterprise Service Desk is the primary first point of contact for all users requiring IT services. The Service Desk operates as a virtual service desk with team members located at Schriever AFB, CO and at Redstone Arsenal, AL providing 24x7 support to customer all over the world.
The Service Desk Specialist supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:
  • Provide call processing, incident management, service request management, account management and escalation of incidents and problems to other IT functional teams.
  • Assist in asset management, change management, and release management.
  • Gather the information needed to resolve customer issues and provide verbal and remote instruction/assistance to customers, including status updates as needed.
  • Communicate written and/or verbal situational awareness to management and Government leadership in a concise, professional manner.
  • Be required to work extended and/or non-prime hours, including holidays, and weekends.
The position is located at Redstone Arsenal, AL.

Open and Closing dates: March 24, 2019- April 8, 2019.


Basic Requirements:
Must have one of the following combinations of education and experience: HS Diploma (or GED) and 4 years of general experience; Associate’s degree and 2 years of general experience.
  • Must have 2 years’ related experience in help desk ticketing software, incident troubleshooting and escalation, or using remoted desktop management tools.
  • Must have general PC and Microsoft Office troubleshooting skills.
  • Must have DoD 8570.01-M IAT Level II certification or higher (e.g. Security+CE).
  • Must have an active DoD Secret security clearance.
  • Previous experience with Service Desk/Call Center, Active Directory, Exchange and Remedy.
  • Experience with Scripting: Power Shell.
  • ITILv3, HDI, Microsoft A+ and Network+ certifications.
Company Name:
Security Clearance:
Redstone Arsenal, Alabama
United States
Not Specified
Job Number:

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