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Service Desk Analyst III

The Help Desk Technician will serve as the first point of contact for customers seeking technical assistance via phone or chat. The duties include, but are not limited to, diagnose and resolve basic technical issues, determine the best solution based on the issue and details provided by the customer or route ticket to next level support personnel via ticket management system, walk the customer through the problem-solving process, and log and track information into a service request management database. You are required to have proven experience as an Information Technology Help Desk Technician or other customer support role. Working knowledge of office automation products, databases and remote control applications and excellent communication skills and  a customer-oriented attitude required.

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Security Clearance Required
Herndon, Virginia
United States
Not Specified
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