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Refresh Technician with TS/SCI Polygraph

“Jacobs National Security Solutions (NSS) provides world-class ITnetwork and service management capabilities; cutting edge cyber threatawareness and cybersecurity solutions; innovative web- and softwareapplications development; and advanced data analytics for major clients in theIntelligence Community, Department of Defense, and Federal Civilian Agencies.

Our forward thinking solutions deliver an integrated approach to IT networkdesign and management, full lifecycle IT service management, IT servicedelivery, asset management, logistics and procurement, and vendormanagement. We leverage the expertise and passion of our employees toconduct identity and access management, penetration testing, and vulnerabilityassessments for our nation’s most closely guarded agencies and networks. OurCyber Security Operations Centers ensure safe, effective network operations forFederal clients while our data scientists are helping stop illegal acts beforethey can endanger Americans or our way of life.

Jacobs promotes a culture of operational excellence to create asafer, smarter, and more connected world while upholding the highest standardsof compliance, quality and integrity.

We continue to thrive and need your talent and motivation to helppropel us farther, faster.”

Jacobsis seeking a Refresh Technician in Chantilly, VA. Duties will include:

  • Coordinate, scheduleand conduct site surveys in the WMA area.
  • Familiar with current workstations and hardware setups.
  • Conduct daily sitesurvey consist of collecting (make, model, type, classification, and networkconnections).
  • Travel to variouscustomer sites to survey and collect information for workstationinstallation.
  • Support tech fieldspecialists and management with accurate refresh information
  • When needed work inthe field a workstation installer.
  • Ability to learn newworkstation hardware and software configurations.
  • Ability totroubleshoot hardware and software issues when working in the field.
  • Provide exceptionalcustomer service.
  • Ability to operatescanners.
  • Ability to workindependently, under minimal supervision and in a team environment.
  • Operate and managecompany vehicle (log mileage and gas receipts) when traveling to variouscustomer sites.
  • Ability to learncustomer Enterprise Tools
  • Refresh techniciansare responsible for performing workstation installation in the field to supporta 4 year life cycle.
  • High pace environmentinstalling workstations in the customer space.
  • Work in teamenvironment to fulfill daily upgrade activity metrics in customer locationsacross many buildings.
  • Responsible forinstallation process including preparing devices and accessories for dailydeployment, upgrading workstations, completing required documentation, andensuring decommissioned devices are returned to home site.
  • Troubleshoot initialinstallation issues.
  • Understand andexecute customer service and installation practices.
  • Technicians may berequired to work after hours if mission critical situations arise.

  • Active TS/SCI with Polygraph Required
  • Two(2) years of college in a computer field and five (5) years of relatedexperience or any equivalent combination of relevant education and experiencefor a total of seven (7) years.

  • Progressive relevant training and/orcertification in appropriate discipline may be substituted for one (1) year ofthe education or experience requirement.

  • Mustbe able to communicate effectively both verbally and in writing

  • Mustbe able to interface with individuals at all levels of the organization bothverbally and in writing
  • Proficiencyin the use of MS Office product suite (PowerPoint, Excel, Word, PowerPoint)
  • Mustbe able to maintain regular, reliable attendance and ensure on time dailyarrival
  • ESMT,Genesis, Strong Customer Service Communication skill, Microsoft Excel, Word,Power Point
  • ValidDriver’s License, Ability to drive 20FT box truck, willing to obtain DOC Cert,Lift 40 lb.
  • Mustbe able to bend and squat many times during the work day while installingworkstations at customer’s desk.

EssentialJob Functions

Work Environment:

GeneralOffice/warehouse environment: The work environment is fast-paced andsometimes involves extreme deadline pressures. The nature of the work requiresa high degree of teamwork and cooperation with other members of the staff aswell as individuals across the Company and Customers.

Physical Requirements:

Depending on assignment,work is primarily performed in an office environment and may includingconditions vary from an office environment where work is primarily sedentary toenvironments where extensive standing and/or walking; bending; lifting light toheavy objects or being exposed to noise, dust, dirt, etc. is expected.

Equipment and Machines:

Customer applications;Word, Excel, Access, Internet, various internal databases to request and trackdata. General office equipment includingPC/laptop, Fax, Copiers, Shredder, Printers, Telephone, and other miscellaneousoffice equipment. General Warehouse equipment ( i.e. HandheldScanner, Forklift, Pallet Jack , etc… )


Attendanceis critical at all times. Must be able to work a 40-hour workweek, normallyMonday through Friday. However, times and days may vary depending onbusiness requirements. Needs to be available to work overtime during criticalpeaks and be available to meet last minute requests for overtime should thesituation occur.

Other EssentialFunctions:

Grooming and dress must beappropriate for the position and must not impose a safety risk/hazard to theemployee or others. Must put forward a professional behavior that enhancesproductivity and promotes teamwork and cooperation.

Mustbe able to interface with individuals at all levels of the organization bothverbally and in writing. Must be well-organized with the ability to coordinateand prioritize multiple tasks simultaneously. Must work well underpressure to meet deadline requirements. Must be willing to travel as needed.Must take and pass a drug test and be able to pass a DOT Physical. Must be a US citizen.


Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Company Name:
Security Clearance:
Top Secret / SCI + Poly
Chantilly, Virginia
United States
Not Specified
Job Number:

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