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Quality Control Manager

Company Overview

For 30 years, clients in the private and public sectors have relied upon SOS International LLC (SOSi) for critical operations in the world’s most challenging environments. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in Reston, VA, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities.

All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

1-171107-6211: Quality Control Manager
LocationOverseas - Africa - Djibouti
Open Date11/7/2017
**This position is contingent upon contract award** 
SOS International LLC (SOSIi) is seeking a Quality Control (QC) Manager, reporting to the Director of Quality and responsible for management of the Task Order QC program. This position works directly with the Task Order Project Manager (TOPM), project staff and Linguists to promote overall QC of and standardization for processes, training, information management, reporting, performance management and continuous improvement. The QC Manager's focus is Task Order (TO)-wide uniformity and compliance with overall quality policies, procedures and processes. 

Contract will cover AFRICOM Area of Responsibility (AOR) with primary location on Camp Lemonnier, Djibouti and (some travel may be required to various sites located throughout the AFRICOM AOR).


  • Manage TO QC activities; execute and update TO QC Plan
  • Facilitate implementation of contract-level and TO standards, processes, procedures 
  • Schedule audits and inspections
  • Audit performance of OCONUS Linguist Life Cycle processes 
  • Verify validity of LN testing and vetting activities
  • Monitor annual linguist re-testing
  • Perform evaluation of Linguist training process
  • Tailor standard processes to meet needs of TO
  • Enter and track issues in Corrective Action Request System to closure
  • Analyze QC data and compile QC monthly report data and information
  • Responsible for implementation of task order Quality Control Plan (QCP) 
  • Ensure QCP is reviewed, updated and approved by Government annually or as required
  • Ensure all service deliverables meet quality standards and performance requirements
  • Responsible for monitoring key aspects of program and contract management, including subcontractor management, recruiting and staffing, security management, and linguist support processes and procedures to ensure compliance with contract and TO requirements
  • Responsible for periodic, routine and scheduled inspections of all aspects of contract performance
  • Responsible for coordinating with program office staff on identified concerns or issues
  • Ensure corrective measures eliminate deficiencies and recurrence
  • Recommend process improvements
  • Responsible for timely and accurate reporting on quality
  • Primary adviser to the TOPM on meeting all QC aspects of the TO requirements
  • Coordinate with the ACOR and Sr. Director, Compliance on implementation of the TO QC program
  • Coordinate with the TOPM for Site visits as applicable
  • Coordinate with the appropriate OCONUS staff sections to support the visit (logistics, transportation, billeting, etc.) and ensure the staff sections receiving the visit are prepared and have visibility on applicable processes, policies and SOPs
  • Establish clear and distinct goals to be accomplished during inspections and brief the TOPM on the intent and reporting involved
  • Submit inspection reports to the TOPM and other relevant stakeholders 
  • Maintain QC records to include schedules, compliance data, open action items and future projects
  • Conduct spot checks and follow ups on a scheduled and unscheduled basis, focusing on the areas of concern identified by the customer and SOS International management
  • Responsible for the development, management, validation and continuous improvement of the TO quality program
  • Assist in the development of OCONUS staff SOPs in order to streamline and document processes
  • Perform other duties as assigned


  • U.S. passport, and active TS/SCI security clearance
  • Bachelor's degree OR 20 year career in Military (retired at E6 or higher level) AND Quality Assurance Training Certification OR DAWIA QA Level II certification
  • Minimum five (5) years Quality Control management experience within the last 10 years
  • Certifications: Documented Quality Control Training
  • Skills: Competency with project management software tools and program portals
  • Knowledge and understanding of the most recent version of regulations and guidance


  • Previous operational experience working with linguists in support of Government operations (Contractor/Military theater experience preferred)
  • Having worked in an environment having a significant element of hazard and hardship
  • Strong ability to work as a member of a diverse, dynamic team
  • Willingness to work extended hours in support of 24/7 operations
  • Fluency in a foreign language
  • Ability to travel internationally



  • Working conditions are normal for an office environment with controlled temperature and lighting conditions; however, frequent travel / site visits are required (travel between locations on foot or by vehicle).  Some locations may be remote, high-risk, austere, and geographically diverse
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