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Principal Applications Support Engineer

 

Principal Technical Support Engineer - OSE Federal - DOD Secret Clearance 

NETSCOUT is continuing to grow & our Support Services is expanding! Do you have strong technical skills in network management? Do you enjoy working in a fast-paced environment while troubleshooting & resolving customer issues? Consider a new opportunity at NETSCOUT! At NETSCOUT Systems, we have an appreciation for knowledge. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. We're looking for highly skilled individuals with the ambition it takes to achieve quality results. We are currently seeking Principal Technical Support Engineer to work in this fast-paced environment with world-class engineers and customers, and cutting-edge technology on a daily basis to ensure the customer always has access to the critical data that our products provide.   

Essential Responsibilities: 

  • Work with customers to troubleshoot and resolve complex product issues. 
  • Interface with our world-class support, development and SQA teams to identify and to resolve product issues.  
  • Utilizing NETSCOUT's Knowledge Management database, research & develop technical tips and solutions. 
  • Advise customer on network management best practices using NETSCOUT product suite  

Required Experience: 

  • Bachelors Degree in Computer Science/Network Security or equivalent discipline 
  • Minimum of 5 years in network management supporting external customers  
  • 2 plus years in critical and managed customer care  
  • Proven expertise in customer relationship and management  
  • Network Management experience in Federal DOD environment preferred  
  • Experience working remotely, but cooperatively with HQ  
  • Demonstrated ability to identify and resolve complex network problems  
  • Cisco Certification (CCNA minimum, CCNP preferred)  
  • Linux Certification (RHTC minimum)  
  • Knowledge of Windows and Unix operating system environments  
  • Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)  
  • Ability to multi-task with strong attention to detail  
  • Ability to travel up to 25% -Project Management Certification a plus (PMP) -Server Hardware Support Certification a plus (Dell DOSD) 
  • VMWare Certification a plus  
  • Secret Security Clearance Required 

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identification, disability or protected veteran status. 

NETSCOUT Is an Equal Opportunity and Affirmative Action Employer

 

NETSCOUT is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, disability or protected veteran status.

 

NETSCOUT endeavors to make netscout.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Talent Acquisition at 978-614-6294 or by email. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

For job candidates in the US, NETSCOUT participates in the E-Verify program to confirm work authorization. For more information on E-Verify, please refer to the E-Verify and Right to Work notices. For our US EEO Policy Statement, please click here. If you’d like more information on your EEO rights under US law, please click here.

 

Company Name:
Security Clearance:
Secret
Location:
Fort Meade, Maryland
Country:
United States
Salary:
Not Specified
Job Number:
002532
Additional Information:

 

 

 

 





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