Sign Up Sign Up Log In Sign Up
This job has expired and you can't apply for it anymore. Start a new search.

Premier Field Services Technician

Business Group Highlights

Navy Marine Corps

The Navy Marine Corps business group provides end-to-end IT solutions to the Department of the Navy including transport, networking, end user hardware and services, cybersecurity and staffing.  Using agile engineering and DevOps methods, we produce mission-specific solutions to solve the Fleet's challenges.

Responsibilities

Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services. Uses automated information systems to analyze routine situations. Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action. Resolves problems or contacts more senior technical support as necessary. Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available. Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts. Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

Qualifications

- Experience with Microsoft Windows OS, Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting.
- SECRET clearance (SSBI preferred)
- Must be a United States citizen
- Basic network troubleshooting (TCP IP)
- DoD 8570: A+ Certification on hand on first day. (Could accept Network +, Security +, or CISSP)
- HPE Certified Professional Exam – Servicing HPE Desktops, Workstations, and Notebooks.
- Dell Online Service Department (DOSD cert)
- NMCI experience or knowledge preferred
- Excellent customer service / customer interaction skills
- Exceptional communication and documentation skills for troubleshooting and trouble ticket handling
- Demonstrated aptitude and desire to excel as an IT professional/leader

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds.  Our company was formed to bring a broad array of capabilities to all parts of the public sector—from investigative services and IT strategy to systems work and next-generation engineering.


Our promise is simple: never stop solving our nation’s most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

Company Name:
Security Clearance:
Secret
Location:
Port Hueneme, California
Country:
United States
Salary:
Not Specified
Job Number:




Send me email alerts for similar jobs

JOIN US