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PC Support Technician

The PC Support Tech is responsible for performing tasks which require touching the desktop. Given that this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances.

PST must possess excellent communication skills including verbal, written, and telephone etiquette. Above average ability to interpret, analyze, troubleshoot and resolve technical problems. Must be decisive, conscientious and interact well in a team environment or training capacity. Have a strong desire to learn and be able to follow policies and procedures. Demonstrate the ability to work well with a minimal amount of supervision. Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment. Provide a high level of interfacing with co-workers, and communicate effectively with the clients, IT personnel and management.

• Provide direct customer service and technical support to users as required via phone, email, online systems, and in person
• Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements
• Provide prompt responses to users for problem resolution
• Maintain skill set required to do job
• Maintain an awareness of trends within the technology industry
• Install/configure network printing devices
• Install, configure and maintain network applications and application distribution systems
• Ensure system security in compliance with customer policy including virus protection
• Implement and maintain network standards and guidelines
• Utilize enterprise tools sets such as Lite Touch Imaging, SCCM Remote Control, Active Directory, etc.
• Configure and install new PCs, installation of needed peripherals and software, and physical attachment of PC to network.
• Install and maintain peripheral equipment, such as printers, virtual machines, scanners, etc.
• Perform other hardware and software tasks as assigned

    • Four (4) years of relevant experience in appropriate discipline or any equivalent combination of education, experience, training and certifications.
    • A CompTIA Security+CE certificationis required.
    • Theminimum of an active interim Secret or Secret level DoD security clearance isrequired.

    Essential Functions

    Physical Requirements
    Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.

    Work Environment
    Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%).

    Equipment and Machines
    Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.

    Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%).

    Other Essential Functions
    Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.

    Jacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law.
    Company Name:
    Security Clearance:
    Huntsville, Alabama
    United States
    Not Specified
    Job Number:

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