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PC Support Technician

PST must possess excellent communication skills including verbal, written, and telephone etiquette. Above average ability to interpret, analyze, troubleshoot, and resolve technical problems. Must be decisive, conscientious and interact well in a team environment or training capacity. Have a strong desire to learn and be able to follow policies and procedures. Demonstrate the ability to work well with a minimal amount of supervision. Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment. Provide a high level of interfacing with co-workers, and communicate effectively with the clients, IT personnel and management.

Duties:
  • Provide direct customer service and technical support to users as required via phone, e-mail, fax, on-line systems and in person.
  • Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements
  • Provide prompt responses to users for problem resolution or accepting trouble reports and assigning Help Desk Tickets
  • Responsibilities include informing users of pertinent network information including planned network downtime
  • Perform other hardware and software tasks as assigned


  • Three (3) years of relevant experience in appropriate discipline or any equivalent combination of education, experience, training and certifications.
  • The position for which you are interviewing requires a US government security clearance. This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.e., citizen of the US and another country), in order to be granted a clearance you will be required to relinquish your citizenship in the foreign country. Please note: relinquishing citizenship does not guarantee the approval of security clearance.
PHYSICAL REQUIREMENTS OF POSITION
Requires sitting at a computer terminal for long periods of time (90%).Will require the ability to stoop, squat, reach above shoulder level to install computer equipment. Visiting customer areas throughout various large buildings . The ability to push and pull, as well as lift and carry up to 25 pounds is required.
There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.

DESCRIPTION OF WORK ENVIRONMENT
Inside office environment. Requires ability to interact professionally with co-workers and all levels of management (100%).

EQUIPMENT AND MACHINES INVOLVED IN WORK TASKS
Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.

ATTENDANCE
Attendance is critical. Work hours may vary due to 24/7 coverage for emergencies (rare but possible). Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%).

OTHER ESSENTIAL FUNCTIONS
Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain and retain a Secret security clearance. Must be a U.S. citizen. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.




Jacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law.
Company Name:
Security Clearance:
Secret
Location:
Huntsville, Alabama
Country:
United States
Salary:
Not Specified
Job Number:




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