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PC Maintenance Technician

The PCMaintenance Technician performs general maintenance tasks, troubleshoots andrepairs computer systems and peripheral equipment located throughout theorganization. This role receives work direction from a supervisor on workpriorities and daily assignments and frequently reports to a PC SupportManager. Responsibilities include, but are not limited to:

  • Maintainan adequate spare parts inventory of systems, subsystems, and component partsused in repair work
  • Preparesprogress reports for all work performed
  • Provideremote and/or desk side support to USTRANSCOM users to aid in theimplementation of new capabilities, resolution of software problems, and assistin troubleshooting issues associated with accessing and utilizing servers andperipherals
  • Respondto alerts when received and take appropriate action
  • Trainend users in use of equipment and software
  • Maintainor utilize telecommunications protocols
  • Installnew hardware and maintain existing hardware
  • ApplyGovernment approved operating system updates and/or patches
  • Maintaina whitelisting capability for application for use on the desktop (e.g.Applocker)
  • Troubleshootand resolve system problems or issues to increase system reliability andenhance overall system performance
  • Loadand configure approved client software on end-user devices as necessary tosupport access to services and use of peripherals
  • Configureand maintain network settings on USTRANSCOM’s end-user devices
  • Remediateand resolve vulnerabilities identified during monthly security scans to ensureall USTRANSCOM end-user devices are in compliance
  • Respondto Classified Message Incidents (CMI) and take appropriate action to remediateissues
  • Respondto incidents in the performance of this subtask IAW paragraph 1.6, IncidentPriority and Escalation Matrix
  • Documentmaintenance actions in the ITSM system
  • Whenrequired, Transport workstations to and from customer work area within one (1)business day for on-site customers and two (2) business days for customersoff-base within the local area, configure and connect workstation, and testworkstation for functional operation
  • SupportProblem Management activities and document work-arounds, and identify the rootcauses of problems
  • Supportthe Event Management process by providing thresholds and key performanceindicators to monitor end-user device service
  • End-usersdevice support may be extended to 24 hours per day and 7 days per week duringreal-world events, contingencies, exercises, or as requested by the Government

    Thisposition requires an Associates degree with 3 years of experience or a total of7 years of related experience. An IAT Level II certification is required. Theminimum of an interim Secret level DoD Security Clearance is required.

    Essential Functions


    Requiressitting for extended periods of time at a desk (90%). Requires sitting at acomputer terminal for long periods of time (90%). There is a possibility thatdue to parking availability and location of work area walking moderate to longdistances can sometimes be required.


    Inside office/cubicle environment. Requires ability to interactprofessionally with co-workers and all levels of management (100%).

    Equipmentand Machines

    Requiresability to operate a personal computer, a telephone, copier, and other generaloffice equipment (100%). Ability to conduct evaluation of third and fourthgeneration or current state of the art computer hardware and software and itsability to support specific requirements, interfacing with other equipment andsystems.


    Attendanceis critical. Work hours are normally 8 hours per day and 5 days per week,Monday through Friday. Being prompt is important to provide continuous andon-going service to customers. Attendance is important to maintain continuityof service. Work outside of normal duty hours may be required with as little asone hour advance notice. Overtime is infrequent, but important when required(1%). Must be able to support 24 hour Weekend/Holiday On-Call Operations andrespond onsite within two (2) hours of notification.

    OtherEssential Functions

    Must beable to communicate effectively, both verbally and in writing. Must be able tointerface with individuals at all levels of the organization. Must be able toobtain unescorted access to work areas. Grooming and dress must be appropriatefor the position and must not impose a safety risk/hazard to the employee orothers. An IAT Level II certification is required. The minimum of an interimSecret level DoD Security Clearance is required.

    Jacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law.
    Company Name:
    Security Clearance:
    Scott Afb, Illinois
    United States
    Not Specified
    Job Number:

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