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Part Time Call Center Operator - Swing Shift 3pm-12am (VG00746)

Description

SAIC is hiring a part time (Saturday & Sunday) Call Center Operator to work on the Department of State contract.


Job Description:

• This is a Console Operator position in support of the Department of State (DoS) Vanguard Program, TWD Console Operator Service.

• Console Operator personnel provide operator assistance to the main Department of State public number.

• Working as part of a team and reporting to a team lead, the TWD Console Operator receives all incoming calls to the Department of State.


Description of Duties

• Processes incoming and outgoing calls for our internal and external clients in a courteous and pleasant manner.

• Transfers callers to the appropriate destination based on callers’ questions.

• Provides assistance in determining information or office as needed, relays messages to the appropriate departments during emergencies.
• Provides assistance to internal and external callers in emergency situations, and to frustrated callers.
• Provides backup receptionist duties within the Information Management Office (IRM) when required.
• Maintains the DoS directory database, which includes the names and telephone numbers of Government employees at DoS.


Position will work 3pm-12am Saturday & Sunday after 3-4 weeks of training. This is a PART-time position.

Qualifications

Required Education/Experience: 

  • High School and two (2) years or more related experience.
  • Ability to learn and understand the organization and functions of the State Department.
  • Strong communication skills.
  • Ability to use Word, Excel, and data entry.
  • Works well under general supervision and promotes a team environment with a positive attitude.

Clearance Requirement:

SECRET (Active) 

Company Name:
Security Clearance:
Secret
Location:
WASHINGTON, District of Columbia
Country:
United States
Salary:
Not Specified
Job Number:




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