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Operations Support Specialist- Active TS/SCI Required

Job Description

Ticom Geomatics, a CACI Company, delivers industry leading Signals Intelligence exploitation and Electronic Warfare (SIGINT/EW) products that enable our nation’s tactical warfighters to effectively utilize distributed grids of networked sensors, assets, and platforms to perform a variety of critical national security driven missions.

We are looking for talented, passionate Engineers, Scientists, and Developers who are excited about using state of the art technologies to build user-centric products with a profound impact to the US defense and intelligence community.  We are seeking to grow our highly capable engineering teams to build the best products in the world.  The successful candidate is an individual who is never satisfied with continuing with the status quo just because “it’s the way things have always been done”.

Offices for this opportunity are in Austin, TX. For those outside of the Austin area, relocation assistance may be considered on a case by case basis.

What You’ll Get to Do:  

Resolve various military customers’ hardware and software functionality problems by providing a high degree of timely customer service and technical expertise.  Provide customer training on CACI software via chat, phone, or classroom based methods and assist on installation of systems for customer's platforms and ground sites.

More About this Role:

 - Under general supervision, perform a variety of specific professional tasks to include monitoring, troubleshooting, configuring and training of CACI specific products such as APERTURE, POINTGUARD, and GEOnet
 - Maintain operational readiness of deployed systems including network and storage administration via various scripts and manual Unix/Linux line commands
 - Operations support for fielded systems (training, documentation, tech assists, mission planning)
 - Provide hardware & software technical support to external and internal customers
 - Ensure software bugs are written and tracked properly via JIRA
 - Attend “JIRA bug juries” to provide an operational perspective
 - •Provide testing of newly deployed operational software builds
 - Present weekly/monthly status and activity reports and executive high-level metrics to internal and external customers
 - Provide after-hours troubleshooting support when needed
 - Monitor high-side chat
 - Work closely with developers, quality assurance, security, and support teams to achieve project objects
 - Travel to customer sites for new installations and test events
 - Configure systems IAW project requirements
 - Provide high-level demonstrations of CACI products

You’ll Bring These Qualifications:

 - Active Top Secret (TS) SCI required
 - Typically has a University Degree (BA/BS) or equivalent experience and a minimum of 5 years related work experience
 - Previous experience with military Signals Intelligence (SIGINT) and overall Intelligence, Surveillance, and Reconnaissance (ISR) capabilities, operations, and related qualifications is considered a plus
 - Significant experience with Microsoft Windows operating systems to include Office
 - Must have a current certification compliant with DoD 8570 IAT level 1 (COMPTIA A+)
 - Ability to travel 25% to 50% at times
 - Basic Linux/Unix command line knowledge
 - Ability to manage tasks for multiple concurrent projects
 - Self-starter with good interpersonal and written/verbal communication skills

These Qualifications Would be Nice to Have:

 - Experience with Navy Surface and airborne cryptologic systems such as SSEE INC F, RED FALCON, BANSHEE, and CCOP.  Experience with other Joint-Service solutions will also be considered
 - Experience operating and configuring DRT based equipment
 - Significant experience with Linux operating systems
 - Significant Linux/Unix command line knowledge
 - Current certification compliant with DoD 8570 IAT level 3 (COMPTIA Security +)
 - Bash/Python Scripting experience
 - Experience with GEOnet and/or POINTGUARD
 - Experience with system security and accreditation processes

What We can Offer You:

 - We’ve been named a Best Place to Work by the Washington Post.
 - Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
 - We offer competitive benefits and learning and development opportunities.
 - We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
 - For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Ticom Geomatics (TGI) is a subsidiary of CACI International, Inc. in Austin, Texas with ~200 employees.”  We’ve recently been named by Austin American Statesman as one of the Top Places to Work in Austin.  We are an industry leader in interoperable, mission-ready Time and Frequency Difference of Arrival (T/FDOA) Precision Geolocation systems and produce diverse portfolio of Intelligence, Surveillance and Reconnaissance (ISR) products spanning small lightweight sensors, rack-mounted deployments, cloud-based solutions which are deployed across the world.  The commitment of our employees to "Engineering Results" is the catalyst that has propelled TGI to becoming a leader in software development, R&D, sensor development, and signal processing. Our engineering teams are highly adept at solving complex problems with the application of leading-edge technology solutions.

Our work environment is highly focused yet casual with flexible schedules that enable each of our team members to achieve the work life balance that works for them.  We provide highly competitive benefits package including a generous 401(k) contribution and Paid Time Off (PTO) policy.  See additional positions at:

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CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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