Job Description
The Integrated Operations Bridge is responsible for providing support to the COMM Mission Director by providing on-site technical expertise to detect, monitor, and manage enterprise services. This includes ensuring the timely exchange of situational awareness information, correlation or network incident, coordination with commercial and external service providers, customer impact assessments, coordinating maintenance activities, technical support, report creation and analysis, network lockdown support, incident and problem management support, as well as providing some quality assurance and training duties.
Roles and Responsibilities
Maintains an Operations Bridge collaborating with the Integrated Service Desk Enterprise Management Operations Center (EMOC), external agencies/customers, and field units.
Provides Situational Awareness support to the Comm Mission Director to include updating reports, pass down documentation, master station logs, monitor chat rooms and communicating ongoing impacts to service operations.
Leverage Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, SLA conformance, and other service related trends.
Proactively monitor high priority incident tickets impacting VIPs, Mission/Business/Enterprise critical services.
Supports the Government with situational awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Enterprise Operations Squadron managed and monitored systems.
Provides operational coordination for network event and incident management functions.
Prepares daily network availability briefings, charts and reports for the COMM MD to provide to Government leadership.
Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers.
Supports the Government by performing daily ad hoc taskings from the COMM MD.
Generates situational awareness notification via various messaging systems for distribution to customers.
Provide technical assistance when requested by the Comm Mission Director in support of defined duties.
Provide coordination, data collection, and other support to the After Action Report process.
Integrate ITIL V3 best practices into existing documentation, provide process improvement recommendations, and assist in maintaining governance documentation.
Experience
The real-time nature of this position requires operational experience collaborating and directing resources supporting mission critical operations.
Certifications / Education
Shift Information
Shift Work (12 hours a day, 7 days a week) rotation of shifts occurs every 3 months 0600-1800, 1800-0600, or day 8 hours
allspark
Job Location
US-Chantilly-VA-VIRGINIA SUBURBAN
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.