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Operations and Maintenance Manager - Contingent

Job Description:
Responsible for managing a team of personnel who perform planned and unplanned operations and maintenance (O&M) services to ensure that the client’s network and IT security infrastructure is properly configured and that all approved changes to the approved baseline have been implemented, tested, and documented in accordance with approved procedures. As O&M manager, is responsible for formal tasking, scheduling assignment, training, and overall management of the O&M team.
Additional responsibilities include:
  • Ensures that all O&M requirements, such as corrective actions, patches, configuration updates, and installation of new capabilities, are implemented and tested in timely fashion and properly documented through compliance with a planned maintenance process and procedures that supports configuration management and control best practices
  • Coordinates and collaborates with other technical managers and staff and users regarding planned and unplanned O&M activities, changes, and updates to network and IT infrastructure and associated configuration documentation
  • Directs and coordinates troubleshooting and root cause analysis and makes recommendations regarding improvements to existing SOPs and development of new SOPs
  • Implements process improvements and training for O&M staff to improve troubleshooting and remediation skills
  • Identifies opportunities to improve timeliness, accuracy of O&M metrics and reporting
  • Serve as point of contact responsible for coordinating O&M requirements associated with addressing security incidents such as data spills or other security incidents, including reporting, cleanup, coordination, analysis, and documentation to respond to, resolve, and mitigate an incident
  • Maintains and reports monthly statistics on O&M activity within networks and IT systems being monitored

This position is contingent upon contract award.

Desired Requirements / Qualifications:
  • Minimum of 10 years of progressively responsible experience in leading a multi-tier, multi- technical discipline O&M team
  • Minimum of 10 years’ experience must also include progressive experience in IT systems engineering lifecycle support involving a range of technologies and disciplines including networking, storage, backup, Windows and Linux platforms, virtualization, middleware, applications, system and security monitoring
  • Demonstrated ability to implement and manage repeatable processes and procedures and guide the maintenance engineering team to develop documentation that complies with client program management best practices and standard operating procedures.
  • Previous experience in hands-on performance of O&M engineering activities
  • Active TS/SCI with Poly
  • Bachelor of Science in systems engineering, computer engineering, computer science or other closely related discipline
Essential Functions:
Work Environment
Work is accomplished in offices located in Jacobs and Government facilities and buildings. As necessary, must be able to travel to other work areas, be aware of safety requirements for those areas, and work within those constraints. All work must be completed in a safe manner in accordance with Company safety standards.
Physical Requirements
Position involves extended periods of sitting or standing. Physical requirements are: sitting, walking, standing, use of stairs, and access to remote structures. Typically required to lift and hold up to 30 pounds. Position is located on a Government facility; must be able to quickly evacuate buildings in the event of an emergency.
Equipment and Machines
Computer work required. Use of calculator, printer, fax, scanner, telephone, filing cabinets, and other standard office equipment is required.
Attendance and punctuality are essential in this highly collaborative environment. Overtime work may be required.
Other Essential Functions

Must be able to communicate effectively with individuals at all levels of the organization. Must work well under pressure to meet deadline requirements. Dress must be appropriate for the position and not pose a safety risk or hazard to the employee or others in accordance with Company policies. Must be a U.S Citizen. Must possess a valid state driver’s license. Must pass a Federal background investigation. Must submit to pre-employment drug testing. Must maintain site access to Government facilities and computer systems. Must be willing to travel as-needed.

Company Name:
Security Clearance:
Top Secret / SCI + Poly
Reston, Virginia
United States
Not Specified
Job Number:

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