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Network Support Engineer, Tier 3 - TS/SCI W/ POLY

“Jacobs NationalSecurity Solutions (NSS) provides world-class IT network and service managementcapabilities; cutting edge cyber threat awareness and cybersecurity solutions;innovative web- and software applications development; and advanced dataanalytics for major clients in the Intelligence Community, Department ofDefense, and Federal Civilian Agencies.

Our forward thinking solutions deliver an integrated approach to IT networkdesign and management, full lifecycle IT service management, IT servicedelivery, asset management, logistics and procurement, and vendormanagement. We leverage the expertise and passion of our employees toconduct identity and access management, penetration testing, and vulnerabilityassessments for our nation’s most closely guarded agencies and networks. OurCyber Security Operations Centers ensure safe, effective network operations forFederal clients while our data scientists are helping stop illegal acts beforethey can endanger Americans or our way of life.

Jacobs promotes aculture of operational excellence to create a safer, smarter, and moreconnected world while upholding the highest standards of compliance, qualityand integrity.

We continue to thriveand need your talent and motivation to help propel us farther, faster.”

Jacobs is currently seeking aTier 3 Network Support Engineer with a TS/SCI Poly to join their team at thecustomer site in the Reston, VA area. This position requires shift work. Dutiesinclude:

  • Provide engineering level support and troubleshootingguidance to the Network Operations Center (NOC)
  • Monitors network to ensure network availability to allsystem users and perform necessary maintenance to support networkavailability
  • Maintains network hardware and software; proactivelyidentify risks in the network and develop a plan to mitigate them
  • Provides engineering designs solutions to resolve long-termproblematic issues
  • Provides support of numerous business requirements into telecommunications(e.g., LAN, MAN, WAN, Voice and Video)
  • Will work both independently and in a group setting
  • This position will have the authority to make necessarynetwork changes required to resolve an issue and restore service as well asmaking decisions on a daily basis which could result in significant impact tonetwork systems
  • The INFOSEC and COMSEC security requirements for the networkadd to the complexity of these positions
  • Positions at this level are responsible for performingmoderately complex network designs, upgrades to limited segments of thenetwork, and performing routine network operations and maintenance (O&M)
  • Provides after-hour on-call support

Note to Virginia Job Seekers: Jacobs ensures nondiscrimination and equal employment opportunity in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964. If you need more information or special assistance for persons with disabilities or limited English proficiency, contact the Human Resources Director at our Arlington, VA office at 571-218-1000. Persons with hearing-and speech-impairments can contact Jacobs by using the Virginia Relay Service, a toll-free telecommunication device for the deaf (TDD). Call 711 for TTY/TDD.

  • Active TS/SCI W/ Poly Required
  • Typically requires a BS degree in a computer or system science discipline from an accredited college or university and eight (8) to twelve (12) years of progressive, relevant experience, or and MS degree in a computer or system science discipline and seven (7) to ten (10) years of progressive experience, or a Ph.D. degree in a computer or system science discipline and two (2) to five (5) years or progressive experience
  • Must be able to deliver capabilities related to a particular skill,language, system, or technology.
  • Ability,training and actual work experience with the specific computer language,systems, and/or technology is significantly more important than the number ofyears of experience. This is especially true with emerging technologies
  • Expertise in routing protocols, TCP/IP protocols, security requirements and network communications.
  • Expertise with network monitoring and reporting tools and technology
  • Considered to be an expert, authority in discipline
  • Expertise in the following:
    • Tier III support
    • CISCO and Juniper Routers, Switches, Firewalls, WAN Protocols (EIGRP), QOS, LAN and Data Center Protocols (Spanning -Tree, Fabric-enabled technologies, VoIP to support Data, Voice and Video)
    • Voice Over IP (VoIP)\
    • DMVPM
    • Unix OS functionality
    • Adapting to changing environments and coordinate large scale implementations using available resources
  • Experience working helpdesk functions and network monitoring
  • Experience with technical writing (i.e., SOPs, technical proposals, etc.)
  • Desired Certifications: BICSI Certification is preferred
Essential Functions
Work Environment

General Officeenvironment. The work environment is fast-paced and sometimes involvesextreme deadline pressures. The nature of the work requires a high degree ofteamwork and cooperation with other members of the staff as well as individualsacross the Company and Customers.

Physical Requirements

Most work will be doneat a desk or computer.

Equipment and Machines

General office equipmentincluding PC/laptop, Fax, Copiers, Shredder, Printers, Telephone, and othermiscellaneous office equipment.


Attendance is criticalat all times. Needs to be available to work overtime during critical peaks andbe available to meet last minute requests for overtime should the situationoccur.

Other EssentialFunctions

Must be able tocommunicate effectively both verbally and in writing

Grooming and dress mustbe appropriate for the position and must not impose a safety risk/hazard to theemployee or others

Must put forward aprofessional behavior that enhances productivity and promotes teamwork andcooperation

Must be able tointerface with individuals at all levels of the organization both verbally andin writing

Must be well-organizedwith the ability to coordinate and prioritize multiple tasks simultaneously.

Must work well underpressure to meet deadline requirements

Must be willing totravel as needed

Must take and pass adrug test and background check


Company Name:
Security Clearance:
Top Secret / SCI + Poly
Reston, Virginia
United States
Not Specified
Job Number:

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