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Network Operatoins SATCOM Lead

Business Group Highlights

Defense

The Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and logistics and fleet management solutions.

Responsibilities

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. We’re a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.

Perspecta's talented and robust workforce 14,000 strong stands ready to welcome you to the team. Let's make an impact together.

Perspecta has an immediate/upcoming need for aNetwork Operations SATCOM Lead in theSt. Louis, Missouri area.

Perspecta is currently looking for a Network Operations Lead on a large DoD contract. This contract employs network technicians across ~15 partner companies in the sustainment of a world-wide operation. The Network Operations SATCOM Lead oversees the Incident, Problem and Change Management processes in support of DoD's SATCOM mission and personnel which are located in at two physical locations in the Continental United States. All work is performed based on service level agreements (SLA) and customer defined Accepted Level of Performance (ALP). Varying deliverables are due on daily/weekly/monthly/quarterly/yearly cycles. Candidate will oversee the development of these deliverables along with supporting the development, documentation and tracking of measurements and metrics relevant to the ALP's.

Primary Responsibilities:

  • Network/event monitoring, incident detection and resolution of DoD network/services.
  • Manage all incidents in the SATCOM environment in accordance with the defined Incident Management Process.
  • Experience with VoIP gateways, call managers and performance enhancing proxies.
  • Assign tasks to incident management personnel and supervise on-going technical efforts.
  • Ensures and follows up SLA and pushes for a short MTTR (Mean Time to Repair) to reduce customer impact in order to meet the contractual defined support of internal and external customers.
  • Understand the impact of incidents and wherever required, qualify critical incidents.
  • Follows up and coordinate critical incidents from incident logging till closure.
  • Performs audit and identified areas of improvement through service improvement initiative.
  • Measure, Track and report on process adherence and performance indicators to management.
  • Communicate across the program with other functional leaders and senior government and NOC personnel.
Qualifications
Education and Experience Required:
  • Bachelor's degree in a relevant technical discipline and 8 years of overall related experience in VoIP, SATCOM and related technologies
  • Additional experience, education and training may be considered in lieu of degree
Knowledge and Skills Required:
  • Familiarity with the operation and maintenance of MILSATCOM earth terminal equipment (up/down converters, modems, high power amplifiers)
  • Familiarity with the operation and maintenance of MILSATCOM baseband equipment (EBEM, Promina, MIDAS, Convergence routers, IA Tools.)
  • Familiarity with the operation of MILSATCOM encryption devices (KG-250, KG-250x, KIV-7HS, KIV-7M, KG-175
  • Experience in managing large network operation environments
  • Experience in managing 24x7x365 operations staff across multiple locations
  • Strong knowledge of Incident, Event, Problem and Change Management Processes
  • Excellent verbal and written communication skills that can adapt to various audiences including executives and customers
  • Active DoD Secret security clearance.
  • DoD 8750 certification at IAT level II, Security+ CE or CCNA Security
Preferred Qualifications:
  • Experience with a ticketing system such as BMC Remedy
  • ITIL v3 Foundation certified
  • Experience working with virtual environments
About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector—from investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nation’s most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Company Name:
Security Clearance:
Secret
Location:
St. Louis, Montana
Country:
Salary:
Not Specified
Job Number:




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