Description
Overview
Every day at Perspecta,
we enable hundreds of thousands of people to take on our nation’s most
important work. We’re a company founded on a diverse set of capabilities
and skills, bound together by a single promise: we never stop solving our nation’s
most complex challenges. Our team of engineers, analysts, developers,
investigators, integrators and architects work tirelessly to create innovative
solutions. We continually push ourselves—to respond, to adapt, to go
further. To look ahead to the changing landscape and develop new and
innovative ways to serve our customers.
Perspecta works with
U.S. government customers in defense, intelligence, civilian, health care, and
state and local markets. Our high-caliber employees are rewarded in many
ways—not only through competitive salaries and benefits packages, but the
opportunity to create a meaningful impact in jobs and on projects that matter.
Perspecta’s talented and robust workforce—14,000
strong—stands ready to welcome you to the team. Let’s make an impact together.
Current
Opportunity
Perspecta is currently seeking a highly
motivated Subject Matter Expert to fill a Key “Technical Manager” contract
position. If you are a career orient IT professional with experience in, and a
passion for, data network management and troubleshooting to support a highly
visible government agency, here is the opportunity for you.
Supporting a Network Operations
Center (NOC) operating on a 24/7/365 schedule, the Technical Manager provides
overarching support the NOC Team collectively working to maintain Network
stability ensuring that contract Performance Work Standards (PWS) are achieved,
allowing our customer to meet its mission objectives.
Outages impacting this agency can have life and
death implications and national press visibility. A commitment to the agencies
mission is paramount. The working environment is dynamic, fast paced, often with
conflicting priorities. The ability to adapt and adjust and proceed is key to
success.
NOC Technical Manager Description
Provide oversite and guidance to team of technical professionals
responsible for supporting Network infrastructure operations in coordination
with the NOC Lead.
Provide support in the translation of business requirements into
telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and
orders:
- Provide in-depth operational
analysis of the Network and recommendations for IT alternatives in support
of strategic modernization efforts.
- Responsible for
the management of network performance and end-to-end service quality for
the Network infrastructure (i.e. analysis of bandwidth reports; coordination
with NOC Tools Team for improving performance, etc.).
- Reviews and
analyzes overall end-to-end network performance in order to maintain an
acceptable level of network quality of service as per business objectives,
predefined network Key Performance Indicators, and established SLAs.
- Leads and
participates in the assessment and selection of the network performance
and management tools/systems for existing and new network technologies and
services.
- Provides support
to end users, operations personnel, and government program managers (i.e.
Technical Subject-Matter Expert).
- Monitors and
responds to hardware, software and network problems.
- Provides the
routine testing and analysis of all elements of the network facilities.
- Utilizes software
and hardware tools and identifies and diagnoses complex problems and
factors affecting network performance.
- Troubleshoots
network systems when necessary and makes improvements to the network.
- Oversee Software
and Security Patching.
- Provide technical
advice for projects as they are rolled-out (i.e. VLAN, data migrations,
patching).
- Coordinate with
the NOC Lead to acquire resources for completion of projects.
- Provide inputs on
project status to Business Analyst for status reporting.
- Ensures
responsibilities are assigned to a Back-up Resource to cover planned or
unplanned absences in coordination with the Program Manager.
QualificationsEducation and Experience
Required
- Bachelor’s
degree or equivalent experience and a minimum of 4 years of related
experience -OR- a Master’s degree and 2 year of experience.
Basic Qualifications
- 5+ years’ experience working in NOC environment.
- Routing and switching/Firewall (FW)/load balancing;
- Working understanding of the OSi model Layers 1-3;
- Working knowledge of TCP/IP and the functions of NW
technologies.
- Working understanding of NW security devices, IPsec
VPNs, TCP/IP, Routing, Switching, VRF, VLANS, Bandwidth Utilization, and
Load Balancers;
- Candidate must be capable to setup tools and capture,
mine and interpret data from Wireshark, Syslog, Netscout, and SteelCentral
to maintain and restore overall network health;
- U.S. Citizenship required;
- Ability to obtain a government Public Trust which
includes an immediate criminal history and credit check.
- Ready and willing for on-call availability to support
critical events.
Additional Requirements
Candidate must have demonstrable experience in four or more of the
following areas:
- Troubleshooting, upgrading, and implementing Cisco
Switches and Routers;
- Troubleshooting, upgrading, and implementing Cisco ASA
Firewalls;
- Troubleshooting, upgrading, and implementing F5 Load
Balancer devices;
- Troubleshooting and writing FW rules, NATs, and IPsec
communications;
- Managing, auditing and deploying Network device
configurations via HPNA;
- Use of Remedy ticketing tools in a NOC environment;
- Candidate must demonstrate understanding of Incident,
Change, Problem and Request management practices;
Preferred Qualifications (Certifications)
- Cisco Routing and Switching – CCNA Routing and
Switching, CCNP Routing and Switching, CCIE
- F5 – CA, F5-CTS
- Riverbed – RCSA, RCSP
- Cisco ASA Firewall – CCNA Security, CCNP Security
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