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Network Field Support Specialist Level 0 (DH)


Are you quick to identify an issue? Do you like solving problems? Do you enjoy taking on tasks that are detailed and meticulous? Are you a people person? If so, you sound like a great fit for our Network Field Support Specialist position.


Title of Position: Network Field Support Specialist


Description of Position:

  • Performs maintenance, sustainment of existing networks, and identification/correction of issues.

    1. Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators
    2. Monitors data or voice system networks for various messages, alarms, or issues. Activates scripts as alarms occur or issues surface. Confirms accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm. Initiates resolution as appropriate.
    3. Troubleshoots problems using scripts and standard, routine procedures; escalates as appropriate. Researches issues to determine if problem may be resolved using predefined procedures.
    4. Resolves basic issues; documents the results. Communicates occurrence of alarms or issues and resulting actions taken to resolve or escalate problem.
    5. Executes scheduled maintenance routines in accordance with standard procedures. Identifies issues or problems and resolves as appropriate; escalates when necessary
    6. Activates/deactivates network lines according to established schedules.
    7. Performs first- and/or second-level problem determination (first level is help desk).
    8. Interfaces with users and/or network vendors.
    9. Can follow detailed work instructions. 

Education and Experience Required:

  • Two (2) years of experience in programs and contracts of similar scope, type, and complexity are required. Associate's degree in engineering technology from an accredited college is required. Two (2) years of additional network engineering experience may be substituted for an Associate's degree.
  • Experience with installation and configuration of any levels of network devices, such as firewalls, switches, routers, cabling, Cisco, Brocade, or Juniper devices is a plus. 
  • Experience supporting WAN technologies such as SONET (OC3, OC48, OC192), DS3, T1, etc. 
  • Experience with Taclanes/KG-175, etc.  Experience with MPLS, BGP, VPNs, etc.
  • Desired: CompTIA Network+, CCENT, CCNA, CCNP, CCIE, or equivalent

Clearance Requirement:

  • TS/SCI with Polygraph

ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.


Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.


Email [email protected] for more specifics regarding the position.

Company Name:
Security Clearance:
Top Secret / SCI + Poly
All, All
United States
Not Specified
Job Number:

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