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Network Engineer

Job Description:

Global Information Grid (GIG) Service Management-Operations (GSM-O), a program within the Defense and Intelligence Group of Leidos, has an opening for a Network Engineer. The Defense Information Systems Agency - Central (DISA Global) is located at Scott AFB, IL and acts as provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations.

The Network Engineer will provide support to the Operational Engineering Division as a member of the Transport team. The primary role of Transport is to restore any network-impacting event affecting customer service. The team accomplishes this goal using a variety of resources, knowledge, and expertise to perform fault isolation, analysis, and troubleshooting across various Transport platforms including SONET Optical/Fiber Transport (ODXC/MSPP), Dense Wavelength Division Multiplexing (DWDM), Time Division Multiplexing (TDM), and cryptographic systems.

Primary Responsibilities:
  • Working knowledge of one or more Transport platforms: CIENA 6500, CIENA Corestream, Cisco NCS2K, CISCO MSPP 15454/15310, SYCAMORE ODXC 16K/9K, XTERA, and other ancillary equipment.
  • Manage GTMS ticket reporting, in accordance with Change Management procedures
  • If available, use SOPs, TTPs, and WIs to complete Change tasks
  • Perform network monitoring to asses if deployed changes have caused impacts to customer traffic using provided expectations of traffic behavior, lessons learned, and customer reporting
  • Engage with other engineers to determine the best practice and operation of the network to maintain constant operation
  • Determine the most efficient configuration of the network based on Engineering documents and experience
  • Provide input to Government customer on best practice for the operation and maintenance of the network
  • Engage customers to determine solution to reported problems to network outages and degradations experienced
  • Coordinate with Ticket Queue Master to correct any issues that fall outside of those covered by the TTP documentation
  • Use TTPs to complete final validation checks to set GTMS tickets to closed status
  • Support Authorized Service Interruption (ASI) Activities Collect site and device data
  • Determine scheduling of maintenance windows
  • Coordinate dispatch of technicians and availability of site personnel
  • Review Problem Management candidate tickets to accept or reject based on SOP
  • Interact with Problem Coordinator and Government customer on proposed solution
  • Perform Root Cause analysis to determine reason for continued outage(s)
  • Engage vendor support and customer technical assets to determine troubleshooting methodology to use in the resolution or determination of the root cause
  • Ad-hoc engineering support, statistics/data gathering and reporting
  • Dispatch/RMA Actions Correct/Replace Faulty Network Elements
  • Interact with vendor Technical Assistance Center (TAC) personnel to gather needed data to create hardware replacement order
  • Mission Support Services (MSS) Support / Sustainment / Compliance


Education & Experience:
  • Requires BS and 4 - 8 years of prior relevant experience or Masters with 2 - 6 years of prior relevant experience. Additional experience, education and training may be considered in lieu of degree.


Basic Qualifications:
  • DoD 8750 certification at IAT level II, Security+ CE or CCNA Security within 90 days of start date
  • Currently possess an active DoD Secret Security Clearance with eligibility for a Single Scope Background Investigation (SSBI)
  • Experience with some or all equipment platforms: CIENA 6500, CIENA Corestream, Cisco NCS2K, CISCO MSPP 15454/15310, SYCAMORE ODXC 16K/9K, XTERA, and other ancillary equipment.


Additional Desired Skills:
  • Become actively involved in daily operations when required to meet critical schedules or resolve complex problems.
  • Develops solutions to complex technical issues and problems that affect multiple area or disciplines.
  • Communicates with internal team members across multiple areas external to the organization (e.g., sub-contractors, vendors, etc.)
  • Experience understanding and managing customer expectations
  • Team and goal oriented in achieving day-to-day objectives and goals
  • Able to work independently on complex projects/assignments.
  • Able to assist other technical staff with tasks and assignments to achieve results
  • Addresses technical issues/problems using best practices and collaboration with colleagues.


GSMO

External Referral Eligible

Company Name:
Security Clearance:
Secret
Location:
DISA Scott Air Force Base, Illinois
Country:
United States
Salary:
Not Specified
Job Number:




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