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Mobile Technology Specialist

Job Description

CACI is currently looking for outstanding IT candidates to join our TSA IT Management, Performance Analysis, and Collaborative Technologies (IMPACT) team in the National Capital Region (NCR) and throughout the United States. CACI will provide a variety of IT services through IMPACT including cyber security, identity and access management, risk management, cloud integration and engineering, field support services, service desk, application deployment and optimization, and operations center support services.   CACI will support TSA in both classified and unclassified IT operational environments increasing availability and security for a variety of applications and systems. IMPACT services will integrate with the broader DHS mission and enhance existing Department-wide IT capabilities.

What You’ll Get to Do:

The mobile email specialist works as part of TSA’s messaging team to ensure TSA users can send and receive emails from approved TSA mobile devices.  This includes the care and maintenance for TSA’s Good infrastructure, including tracking the capacity, performance, and updates.

More About the Role:

  • Responsible for maintaining the stability, availability, and security of TSA’s BlackBerry UEM and AirWatch systems as part of the larger electronic messaging team.
  • Technical understanding for activating, configuring, phone number porting, contact transfers, and troubleshooting mobile devices, which includes smartphones, flip phones, tablets, air cards, and MIFI devices.
  • Work closely with vendors for support with mobile device activations, deactivations, procurement, troubleshooting, and device replacement.
  • Conduct research for mobile device equipment, accessories, and airtime services.
  • Receive, review, and validate monthly billing from service providers for mobile airtime services.
  • Leverage support of MDM providers to troubleshoot and resolve complex technical issues.
  • Provide technical support for all mobile device issues via our ticketing system, telephone, email, and in-person.
  • Monitor and control mobile device inventory and mobile asset management along with metrics that illuminate efficiencies or opportunities for growth.
  • Create and maintain documentation to include Standard Operating Procedures (SOPs), Configuration Documentation, Policy Documentation, and Training Documentation.
  • Executive level, high visibility support of mobile devices.
  • Provide after-hours troubleshooting and/or on-call availability as needed.
  • Continuously look for and execute on opportunities to improve service and the end user experience.

You’ll Bring These Qualifications:

  • US Citizenship required
  • An active Entrance on Duty (EOD) is required to begin employment and must be maintained as a requirement of continued employment
  • BA/BS or equivalent experience and minimum 2 years of related work experience
  • Detail oriented
  • Flexible – The environment is highly dynamic. You will be expected to keep up with the changing environment while ensuring a high level of operational effectiveness
  • Team Player – This role is part of a much larger team

These Qualifications Would be Nice to Have:

  • Relevant DHS focused experience
  • Active DoD Clearance preferred, but not required

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.
  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
  • We offer competitive benefits and learning and development opportunities.
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Company Name:
Security Clearance:
Chantilly, Virginia
United States
Not Specified
Job Number:

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