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MDM and Cyber System Administrator

ECS is seeking a MDM and Cyber System Administrator to work in our Falls Church, VA office.  

Job Description:
The MDM and Cyber security Specialist must be a highly knowledgeable professional capable of coordinating multiple open issues; possess the ability to communicate effectively with various support teams.

  • Proven experience with Apple/MAC iOS and application packaging and deployment to end user devices.
  • Work with Information Assurance team to support RMF or Cyber security Framework
  • Manage trouble tickets using the client designated corporate ticketing system
  • Conduct hands on application and device training to customers and support staff
  • Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems
  • Assist maintaining a reference library to include, but not limited to, creating end user tips and tricks, creating and responding to end user FAQs, providing input to BUMED ITACS Standard Operating Procedures (SOPs) on the BUMED intranet SharePoint or similar sites.
  • Support the client in developing and maintaining all technical and procedural documentation pertaining to client designated enterprise mobile device configurations, technical support, processes, and procedures.
  • Provide user familiarization and guidance for client designated enterprise mobile device functions as requested
  • Configure and enterprise enroll/activate client designated mobile devices with current client approved upgrades to device firmware, operating system patches and versions based on troubleshooting resolution and device reassignments.
  • Adhere to client property processes in accordance with client policy.

Required Skills:

  • Bachelor's Degree in Computer Science, Business Information System and 5 years of equivalent work experience
  • Must have an Active Secret clearance
  • Must have or obtain a CompTIA Security+ Certification or IAT II  
  • Apple Certified Systems Professional (ACSP) and/or Casper Certified Systems Administrator (CCSA) certification
  • Experience with MacOS, JAMF Software Server (JSS), JAMF Distribution Server (JDS), and NetSUS, APNs, VPP experience
  • Candidate must possess excellent communication skills, both written and verbal, and be able to effectively communicate and provide reports on daily efforts.
  • The individual must also be able to work well under pressure, multi-task, and prioritize items as needed.
  • Experience with ISFO and RMF process.
  • Understanding or experience working with an IT Service Management (ITSM) system or similar type of ticket- or incident-based tracking solution BMC Remedy.

Desired Skills:

  • Apple ACMT/ACSP or JAMF Server
  • Familiarity with ITIL processes (i.e. Change Management, Release Management, Configuration Management, Problem and Incident Management).
  • Expertise with professionally coordinating and assisting customer support (tier-1, tier-2 and teir-3) personnel with technical incidents and tasks.
  • Experience working within a Federal or Local U.S. Government environment, briefing government management on project or task status, and assisting government employees with technical issues or tasks.
  • Novice understanding of common IT service management frameworks such as ITIL (Information Technology Infrastructure Library).
  • Familiarity working within a Microsoft Active Directory-based enterprise environment including working with securely baseline Microsoft Windows workstations.
  • Beginning or novice understanding of networking, including routing and switching, firewalls and rule sets, Virtual Local Area Networks (VLANs), TCP/IP, DHCP, and DNS, and other common networking concepts.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 2300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

Company Name:
Security Clearance:
Secret
Location:
Falls Church, Virginia
Country:
United States
Salary:
Not Specified
Job Number:




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