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ITSM Engineering SME

Are you passionate about solving challenging problems?
Do you thrive being a critical part of an elite team of like-minded people?
If any of this sounds appealing, look no further.

Job Description:

Novette is looking for an ITSM Engineering SME responsible for the design, development, administration and deployment of ServiceNow.


  • Provide expertise in the configuration, implementation and customization of ServiceNow to include upgrades and integration support.
  • Establish procedures to solve complex problems regarding equipment capacity and limitations, operating time and output
  • 3 years of hands on experience with ServiceNow
  • Must have a strong working knowledge of the various components and modules offered by ServiceNow
  • Capable of performing advanced technical level tasks related to ServiceNow and has complete understanding of all phases of applications systems analysis
  • Ability to obtain a Public Trust clearance

Desired Skills:

  • Experience working with an IT service management system
  • ServiceNow System Admin certification is highly desired


So, what does Novetta do?

We focus on three core areas: Cyber, Entity, and Multi-Int Analytics. Our products are focused on processing and analyzing vast amounts of data in these core areas. Our services are focused on helping our customers move from complexity to clarity. At Novetta, we bridge the gap between what our customers think they can do and what they aspire to achieve.

Our culture is shaped by a commitment to our Core Values:

  • Integrity: We hold ourselves accountable to the highest standards of integrity and ethics.
  • Customer Mission Success: Customer mission success drives our daily efforts—we strive always to exceed customer expectations and focus on mission success beyond contractual commitments.
  • Employee Focus: We value our employees and demonstrate our commitment to them by providing clear communications, outstanding benefits, career development, and opportunities to work on problems and technical challenges of national significance.
  • Innovation: We believe that innovation is critical to our success – that discovering new and more effective ways to achieve customer mission success is what makes us a great company.

With our amazing referral program, you could be eligible to earn
outstanding rewards for referring qualified new hires to Novetta.

Novetta is an equal opportunity/affirmative action employer.
All qualified applicants will receive consideration for employment without regard to sex,
gender identity, sexual orientation, race, color, religion, national origin, disability,
protected veteran status, age, or any other characteristic protected by law.

Company Name:
Security Clearance:
Public Trust
Washington, District Of Columbia
United States
Not Specified
Job Number:

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