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ITSM Business Analyst

Business Group Highlights

Civilian, State and Local

Perspecta’s Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.  


    We at Perspecta are currently seeking an ITSM Business Analyst in Washington DC to support our government customer - Public Trust

    The ITSM Business Analyst will be responsible for the following:

    • Leads business process and workflow analysis and creates documentation
    • Performs process design, modeling and implementation
    • Performs process performance reporting and metrics analysis
    • Performs business process improvement, optimization
    • Support ISO 2000 and ITIL processes.
    The ITSM Business Analyst will also support the following:
    • Provide support to ISO 20000 process owners through modification of Remedy or MyIT configuration as approved by the Remedy Change and Configuration board as well as in response to general inquiries on configuration, data extracts, or standard reports
    • Provide user support including application training, updating of existing training materials and preparation of job aids to support users.
    • Maintain project management and operations documentation that promotes and demonstrates sound technology management practices, including updated operations manual, knowledge base, user support guides, training materials, job aids, configuration control, minutes, agendas, project schedule, risk log, and other appropriate information that is relevant, pragmatic, and tailored to the size, complexity, and activity.
    • Develop migration plan and execute tasks to support migration of Remedy to the cloud or to a successor ITSM suite as requested by the Government

    Education and Experience Required:
    • Bachelor's degree
    • 8 years of related experience
    Public Trust

    About Perspecta

    What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds.  Our company was formed to bring a broad array of capabilities to all parts of the public sector—from investigative services and IT strategy to systems work and next-generation engineering.

    Our promise is simple: never stop solving our nation’s most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

    Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

    Company Name:
    Security Clearance:
    Public Trust
    D.C., Washington
    United States
    Not Specified
    Job Number:

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