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ITSM Business Analyst


    We at Perspecta are currently seeking an ITSM Business Analyst in Washington DC to support our government customer - Public Trust

    The ITSM Business Analyst will be responsible for the following:

    • Leads business process and workflow analysis and creates documentation
    • Performs process design, modeling and implementation
    • Performs process performance reporting and metrics analysis
    • Performs business process improvement, optimization
    • Support ISO 2000 and ITIL processes.
    • The ITSM Business Analyst will also support the following:
      • Provide support to ISO 20000 process owners through modification of Remedy or MyIT configuration as approved by the Remedy Change and Configuration board as well as in response to general inquiries on configuration, data extracts, or standard reports
      • Provide user support including application training, updating of existing training materials and preparation of job aids to support users.
      • Maintain project management and operations documentation that promotes and demonstrates sound technology management practices, including updated operations manual, knowledge base, user support guides, training materials, job aids, configuration control, minutes, agendas, project schedule, risk log, and other appropriate information that is relevant, pragmatic, and tailored to the size, complexity, and activity.
      • Develop migration plan and execute tasks to support migration of Remedy to the cloud or to a successor ITSM suite as requested by the Government
    Education and Experience Required:
    • Bachelor's degree
    • 8 years of related experience¬†
    Public Trust

    EEO Tagline: Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories
    Company Name:
    Security Clearance:
    Public Trust
    Washington, District of Columbia
    United States
    Not Specified
    Job Number:

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