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ITO Svc Delivery Rep V

Description
Every day at Perspecta, we enable hundreds of thousands of people to take on our nation’s most important work.  We’re a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation’s most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions.  We continually push ourselves—to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.
Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways—not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter. 
Perspecta’ s talented and robust workforce—14,000 strong—stands ready to welcome you to the team. Let’s make an impact together.

Incident Management:

  • Identify performance issues proactively.
  • Provides support for nonstandard or specialized systems including proactive and reactive troubleshooting. Works within strict time scales and elevates incidents within defined time windows.
Problem Management:
  • Uses proactive monitoring procedures/tools to identify problem prevention opportunities.
  • Apply technical knowledge to eliminate recurring incidents.
Change Management:
  • Configure system hardware, software and network components to meet established standards with assistance.
  • Perform installations, configurations including security and patch deployment.
Configuration Management:
  • Elevate discrepancies within Configuration Management Database (CMDB) to ensure customer system integrity.
Operations Maintenance:
  • Perform routine maintenance. May include performing tape/backup operations.
Quality:
  • Understands the impact of operations delivery on the customer's business. Manage team's ability to meet target goals through coordination of continuous service improvement initiatives.
Project Management:
  • Contribute to project management initiatives.
Escalation Management:
  • Provide subject matter expertise. Manage escalations off core business hours.
Customer Relationship:
  • Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
  • Work effectively in a multicultural environment.
  • Participate in customer visits and service reviews.
  • Respond to service, product, technical, and customer-relations questions.
Teamwork:
  • Lead a small team focusing on both cost and quality management.
Qualifications
Education and Experience Required:
  • High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field); may hold Bachelor's degree.
  • May hold entry level or intermediate level certification(s) in field of work.
  • Typically, 6+ years of working experience in related fields.
Knowledge and Skills:
  • Able to demonstrate broad knowledge of corporate policies, products/service portfolio, markets and processes.
  • Thorough knowledge of administration or technical practices in relevant areas, plus application of basic theory.
  • Able to apply advanced knowledge to assist in the operation of several aspects of a technology area/customer group.
  • Ability to resolve or assist in the resolution of complex customer problems.
  • Able to maximize systems availability in standardized customer environments.
  • Able to apply basic management skills in planning, problem solving, solution innovation, analysis.
  • Able to demonstrate good oral, written, and telephone communication skills.
  • Ability to build and maintain relationships with customers, peers, and support partners.
  • Able to provide some proactive account understanding of the Customer's system environment and associated business needs.
  • Ability to work in a team environment, which may be local, global, virtual, or multifunctional.
  • Demonstrate good teamwork with peers.
  • Active DoD Secret Security Clearance   
  • Must be a United States Citizen  
  • Certified in accordance with DoD 8570.01‐M Information Assurance Technician (IAT) 
EEO Tagline: Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories
Company Name:
Security Clearance:
Secret
Location:
Sacramento California, California
Country:
United States
Salary:
Not Specified
Job Number:




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