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ITO Svc Delivery Rep III

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation’s most important work.  We’re a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation’s most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions.  We continually push ourselves—to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.
Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways—not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter. 

Perspecta’ s talented and robust workforce—14,000 strong—stands ready to welcome you to the team. Let’s make an impact together.

Incident Management:

  • Monitor systems and identify performance issues reactively.
  • Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols.
  • Works within strict time scales and elevates incidents within defined time windows.
Problem Management:
  • Ability to identify incident trends in order to elevate incidents in accordance with standard protocols.
Change Management:
  • Execute scripted change management activities as approved and documented.
  • Perform routine installations, configurations per standard protocols.
  • Assemble and integrate system/product.
Operations Maintenance:
  • Perform routine maintenance. May include performing tape/backup operations
  • Understands the impact of operations delivery on the customer's business.
  • Contribute to team's ability to meet target goals.
Complaint Handling:
  • Responds to customer relations problems promptly and appropriately, escalates issues according to established procedures.
Customer Relationship:
  • Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
  • Work effectively in a multicultural environment.
  • Respond to common service, product, technical, and customer-relations questions
  • Work with local teammates and virtual team members
Education and Experience Required:
  • High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field); may hold Bachelor's degree.
  • May hold entry level certification(s) in field of work.
  • Typically, 2-4 years of working experience in related fields.
Knowledge and Skills:
  • Able to demonstrate knowledge of corporate organization, job and policies.
  • Working knowledge of administration or technical skills/knowledge in relevant areas.
  • Working from standard protocols/documents, able to gather relevant information systematically to troubleshoot and resolve all routine problems and some moderately complex problems.
  • Basic understanding of high availability system environments, if applicable.
  • Understand and begin to apply basic project management skills.
  • Proficient in professional oral, written and telephone communication skills.
  • Ability to build and maintain ongoing relationships with customers, peers, and support partners.
  • Able to understand typical Customer system environments with associated business needs.
  • Ability to work in a team environment, which may be local, global, virtual, or multi- functional.
  • Demonstrate good teamwork with peers.
  • Active DoD Secret Security Clearance 
  • Must be a United States Citizen  
  • Certified in accordance with DoD 8570.01‐M Information Assurance Technician (IAT)

EEO Tagline: Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories
Company Name:
Security Clearance:
Camp Pendleton North California, California
United States
Not Specified
Job Number:

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