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ITIL - SM Lead

Company Overview

For 30 years, clients in the private and public sectors have relied upon SOS International LLC (SOSi) for critical operations in the world’s most challenging environments. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in Reston, VA, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities.

All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

5-190514-8977: ITIL - SM Lead
LocationU.S. - Arizona - Fort Huachuca
Open Date5/15/2019

STG, a wholly owned subsidiary of SOS International LLC (SOSi), is seeking an ITIL - SM Lead, located in Ft. Huachuca, Arizona. This position will support the Regional Cyber Center. The ideal candidate will possess experience in ITIL Service Lifecycle, with an emphasis on Service Transition and Service Operations.


  • Working directly with RCC-C leadership and in close cooperation with the ITIL process SME:
  • Coordinate with stakeholders to identify and communicate ITSM vision, mission, strategy, benefits, and deliverables
  • Identify ITIL process requirements, goals, and associated KPIs for implementation, ongoing management, and improvement within the RCC-C ITIL practice in accordance with ITIL best practice guidance
  • Provide organizational guidance on ITIL based process areas and strategize to drive efficiencies
  • Assess existing process capabilities and associated metrics to identify and take action on improvement opportunities
  • Develop data collection, analysis, and reporting methodologies to measure process effectiveness and efficiency, as well as organizational capabilities
  • Ensure process related documentation supports government policies and effectively describes processes, SOPs, and TTPs to promote organizational adherence to process activities and goals
  • Manage direct reports to adhere to organizational policies and requirements
  • Mentor and guide ITIL-SM process managers to develop, manage, and improve process documentation, activities, and metrics
  • Mentor and guide ITIL-SM process managers in the development and delivery of ITIL based training programs to ensure compliance with organizational goals and process requirements
  • Mentor and guide ITIL-SM analysts to effectively gather, interpret, trend, and report on process related data
  • Mentor and guide additional ITIL-SM staff in the execution of their duties to increase the efficiency and effectiveness of all ITIL-SM related functions
  • Other duties as assigned
  • HS +4 years ITIL experience or AA/AS +2 or BA/BS
  • 2+ years’ experience in leading teams of 5-10 people
  • Secret level security clearance or ability to secure and maintain one
  • ITIL v3 2011 or ITIL4 Foundation certification
  • ITIL Intermediate OSA certification required w/in 6 months of hire
  • Excellent communication and presentation skills, both written and verbal
  • Excellent PC skills and capabilities in using the Microsoft Office suite (Word, Excel, PowerPoint, Visio)
  • Demonstrated ability to prioritize and execute tasks with multiple competing priorities


  • Strong understanding of the ITIL v3 service lifecycle, with a concentration on the service transition and service operation stages
  • Experience in developing, managing, and improving business, operational, or ITSM based processes
  • Experience in ITIL based ITSM planning
  • Experience in metrics based process improvement and service level management


  • Work environment is normal office setting

Company Name:
Security Clearance:
Fort Huachuca, Arizona
United States
Not Specified
Job Number:

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