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IT Services Engineer with Top Secret

Job Opportunity: Our team is seeking a talented Top Secret cleared IT Services Engineer to work in our NW Washington DC location

This role supports DHS’s Office of Intelligence and Analysis (I&A). I&A is responsible for developing DHS-wide intelligence through managing the collection, analysis and fusion of intelligence throughout the entire Department. I&A disseminates intelligence throughout DHS, to the other members of the United States Intelligence Community, and to first responders at the state, local, and tribal level.

What You'll Get To Do as an IT Services Engineer:

  • Provide help desk assistance to DHS customers with IT needs
  • Provide technical assistance to customers as necessary
  • Coordinate with help desk technicians/management as necessary to ensure customer requires are met
  • Provide IT support for customer nationwide
  • Prepare and deploy IT equipment to field customers to ensure that they are able to complete their duties
  • Perform work on special projects to support the Customer Support Team
  • Conduct off-site inventories of IT equipment
  • Assist customers with File Transfer needs, ensuring documentation is properly completed
  • Creation/updating of documentation for technical knowledge bases when new issues/solution arise
  • Limited travel to various sites in the National Capital Region (NCR)

You’ll Bring These Qualifications:

  • Active Top Secret clearance with SCI Eligibility
  • Typically requires a BS degree in a computer field from an accredited college or university and eight (8) to twelve (12) years of related experience, or a MS degree in a computer field and seven (7) to ten (10) years of related experience, or PhD and two (2) to five (5) years of related experience. Progressive and relevant education, training and/or certification(s) may be substituted for a portion of the degree and experience requirements. 
  • Proficient with Microsoft Operations Systems, Windows 2000, XP, Vista and 7
  • Proficient with Microsoft Operation Systems, Windows Server 2008, 2008R2, and 2012
  • Proficient with Microsoft Office Editions, 2003, 2007, 2010, and 2016
  • Proficient with hardware/software upgrading, replacement and migration
  • Proficient with Active Directory, Q-Directory, Desktop Direction, Active Roles, Microsoft Exchange and CITRIX Provisioning
  • Familiar with basic wireless and basic networking as well as basic/advanced troubleshooting

These Qualifications Would be Nice to Have:

  • Knowledge and experience of Office 365
  • Knowledge and experience trouble ticketing within Remedy
  • Excellent oral and written communication skills

About OneGlobe:

OneGlobe LLC was founded in 2005 to provide quality Information Technology solutions that exceed expectations. We focus on IT System Modernization using agile software development practices and DevSecOps to deliver intuitive and maintainable systems that we help our customers improve their processes and capabilities. 

We provide full service IT solutions and have the skill to identify, plan and perform cost-saving steps throughout the system lifecycle to enhance system efficiency, while optimizing the value that we deliver to our customers.  Our team has the drive and right mindset to feel ownership on the projects they work. They partner with our customers to give the extra effort sometimes required to deliver success.

We provide highly competitive benefits package to include: extensive medical/dental/vision, 3% of your annual salary toward 401(k), Paid Time Off (PTO), $5K annually toward ongoing education and training, and more. We also have monthly social and tech events!

OneGlobe is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, political affiliation or veteran status. (76)


Company Name:
Security Clearance:
Top Secret
Washington, District of Columbia
United States
Not Specified
Job Number:
Additional Information:


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