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IT Infrastructure Manager



Effectively manage the infrastructure and catalog of services in order to provide maximum stability, availability, security, and reliability.  Task requires extensive skills and experience to ensure prompt support of all customer infrastructure network, servers, systems and related peripheral equipment, and respond to the support requests from users of those devices.  This manager is responsible for creating and maintaining processes by which requests that cannot be completed by your FERC Infrastructure Support Services are escalated to applicable service providers (Tier 4 vendors), and that such hand-offs are successful and monitored until resolution.


 Responsibilities of this position include:
• Tier 3 and Tier 4 On-Site Support
• Meeting Room Support
• Video Teleconference Conference (VTC) Support
• Server Systems
• Authentication Services
• Email Services Support
• Equipment Support
• Web Services and Share Point Support
• ITSM System Support
• Enterprise Software Delivery/Packaging and License Management Support
• Enterprise System Backup and Restore
• Enterprise Management Systems
• BMC ProactiveNet O&M Support of the HQ Data Center Infrastructure
• O&M Support of the Local IT Infrastructure
• Business Content Management
• IT Assets Management (ITAM) Program Support
• Support of the Business Center Support
• Telephony / Unified Communications and Collaboration (UCC) Systems Support
• Account Management Services
• Secure Vault Support
• Freedom of Information Act (FOIA) request support





  • Bachelor’s degree and fourteen (14) years of experience; Masters and twelve (12) years or more of experience. 

  • 7+ years’ progressive experience working Infrastructure / Data Center operations, including Monitoring, Network, Compute, Storage. 

  • Experience managing staff of 20+ on-site at a Federal Government Agency and provision of remote services.

  • Certifications:  ITIL certification.

  • Experience in VTC, telephony, and/or unified communications.

  • Public Trust

  • Must reside in the DC Metro Area

  • Must be a US Citizen


  • Prior experience in government commissions a plus.


Desired Qualifications

Company Name:
Security Clearance:
Public Trust
WASHINGTON, District of Columbia
United States
Not Specified
Job Number:

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