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IT Field Support Specialist (LCAT: Hardware Technician Level 1)

IT Field Support Specialist (LCAT: Hardware Technician Level 1)
Position Location: Columbia MD
Job Code: 1422
Number of Openings: 5
Description

Description:

The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

1.            Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

2.            Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

3.            Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

4.            Updates technical drawings using AutoCAD software as needed.

 

Basic Qualifications: Required Skills, Experience, and Education:     Minimum education and experience level: High school/GED  or Associate’s degree and minimal experience. 

1.            Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches

2.            Demonstrated ability to read and understand technical manuals and schematics

3.            Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)

4.            Able to manage time and priorities effectively

5.            Able to work efficiently with minimal supervision

6.            Proficient in working with end-users remotely

7.            Demonstrated expertise in Microsoft Windows 7 and 10

8.            Familiar with Active Directory security and policies

9.            Excellent analytical and problem solving skills

10.          Outstanding communication skills to relate with team members and support workers

11.          needs to be able to lift 50  lbs and drive a company vehicle.

Required Clearance:  Candidate must have a TS/SCI polygraph clearance

Desired:  DoD 8570 IAT Level 1 certification or MTA.

TS/SCI with Poly

US Citizenship is required. 

EOE /M/F/Disability/Veterans




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Company Name:
Security Clearance:
Top Secret / SCI + Poly
Location:
Columbia, Maryland
Country:
United States
Salary:
Not Specified
Job Number:




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